Google Apps Is a Hit At Classic Cinemas

Posted by Tristan Dobbs, Managing Director of IT for Classic Cinemas

Editor's note: Our guest blogger this week is Tristan Dobbs, Technical Services Team Guru for Classic Cinemas, a family-owned movie theater chain based in Downers Grove, IL. See what other organizations that have gone Google have to say.

Classic Cinemas has been bringing families, couples, kids and film enthusiasts together in front of the silver screen for more than thirty years – around the time Christopher Reeve donned the famous tights and cape for “Superman” in 1978. Over the years, we’ve grown to 500 employees and over 13 movie theaters in and around Chicago. We’ve also outgrown the film technology we started with. After years of using 35-millimeter film projection systems, we upgraded to 4K Ultra High-Def Digital Projectors. We’re a true 21st century cinema.

When I joined the IT department in 2012, it was clear we were in need of another upgrade – this time, from our Microsoft Exchange server. We had ongoing issues with downtime that cost the company a lot of money and the IT team a lot of time. We looked into cloud-based systems and Google Apps was exactly what we needed – the 99.9 percent uptime sold us.

We switched to Google Apps with the help of Cloud Sherpas in August 2012 and couldn’t have been in better hands. At no point did we ever have a question that they couldn't answer. Data migration? They walked us through each step along the way and made sure we didn't lose a single megabyte. Change management? They ran webinars for all of our employees about moving from Outlook to Gmail, Word to Docs and Folders to Labels. They made switching feel seamless.

We created an employee intranet on Google Sites that houses all our necessary documents – employee schedules, upcoming screenings, movie schedules and parking lists, among others. This means everything important sits in one single place, and everyone on the team can access it. No more wild goose chases over email and no more bothering groups of people with email barrages.

Google Apps also helped us bring our maintenance request system up to date. Before we switched over, people wrote out their problems in a Word doc and emailed them to us, then we printed them out, tracked them on a bulletin board, and took them down one by one as the maintenance team went on-site to handle each issue. With Cloud Sherpas’ help, we built a Google Form on our intranet, so now everyone submits their requests online. The Form automatically feeds into a spreadsheet, which alerts the maintenance team that work needs to be done. We’ve been able to dramatically reduce administration time and boost our productivity to a new level. We now have complete history and statistics capabilities, as well as the ability to identify trends and be more proactive.

Just as digital technology helped us move into the modern era of film, Google Apps has helped us adapt to the future of business. It’s been a smash hit for us - just like “Superman” was back in the day.

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The first annual Google Enterprise Global Partner Summit

Posted by Mark Hodgson, Head of Global Partner Programs, Google Enterprise

Every day, millions of companies, schools and governments around the world run their organizations on Google’s enterprise solutions, including Google Apps, the Google Search Appliance, Google Maps and Earth, and Google Cloud Platform. We’re committed to helping these organizations succeed, but we can’t do it alone; our partners play a crucial role in ensuring customers get the most out of the technology they use. Companies rely on our partners to provide everything from hands-on deployment and technical support to customized applications that integrate seamlessly with Google’s products.

Today, we kicked off our inaugural Global Partner Summit at our headquarters in Mountain View, CA. More than 400 partner leaders from around the world are joining us for three days of training, planning and sharing best practices. We’ll also take time at the Summit to recognize the great work that so many of our partners have done helping businesses embrace new solutions and move to the cloud.

Googlers joining our partners this week to discuss the state and future of business technology include Vint Cerf, Google’s Chief Internet Evangelist; Patrick Pichette, Google’s Chief Financial Officer; Urs Hölzle, Senior Vice President of Technical Infrastructure; Amit Singh, President of Google Enterprise.

Google President of Enterprise, Amit Singh, addresses partners on Day 1

To help partners build their expertise and prepare for certification exams, we’re launching a partner university. The university will feature a combination of self-guided online courses, instructor-led online courses, and in-person classes that can be taken individually or sequentially. We’re also doing more to recognize outstanding resellers across different products. Two years ago, we began recognizing certain Google Apps resellers as premier resellers. Today, we’re adding similar ‘premier’ designations for our top partners in our Search Reseller Program and our brand new Maps for Business Reseller Program.

Finally, for their expertise and dedication to meeting customers’ business and technology needs, we’d like to congratulate our 2012 Global partners of the year:

• Google Apps - Customer Acquisition: Softbank (Japan) 
• Google Apps - Implementation: Cloud Sherpas (USA and APAC) 
• Enterprise Search: Onix Networking (USA) 
• Maps for Business: SPH (Korea) 
• Cloud Platform: PA Consulting (UK & USA) 

If you’re a business, check out Enterprise Partner Search to find local experts who can help you move to the cloud. Or if you’re a company interested in joining our partner program, visit this website.

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Search. Click. Call. Get connected with your local expert today.

Posted by Amit Singh, Vice President, Google Enterprise

Whether you’re evaluating Google Apps, ready to make the move, or already a current user, we’re making it simpler for you to find the local, specialized, and trusted help you may need with the new Google Enterprise Partner Search. Search, click, and make the call to see how Google Apps Resellers can make your experience with Google Apps even better.

With over 6,000 Google Apps Resellers around the world, Enterprise Partner Search lets you preview the capabilities of a partner and find one that offers the services you’re looking for – from setup and user training, to email migration, management services, and support.

It’s simpler than ever, search for a partner today.

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Introducing the Google Cloud Platform Partner Program: Helping businesses move to the cloud

Posted by Eric Morse, Head of Sales and Business Development, Google Cloud Platform

Cloud is core to everything we do here at Google. In the last decade, we’ve invested in building an infrastructure that can serve 4 billion hours of video every month, support 425 million Gmail users and store 100 petabytes of web index, and it’s growing every day. We’ve taken this technology and extended it via Google Cloud Platform so that you can benefit from the same infrastructure that powers Google's applications.

As a business, we know you spend a lot of valuable time thinking about IT solutions. We think it’s important to provide you with the best options for your business, which is why we are thrilled to introduce the Google Cloud Platform Partner Program. This program provides our partners with the tools, training and resources they need to successfully address your business’ IT needs. For example, Orangescape Technologies, one of our partners, integrated Google App Engine as part of their platform to help United Biscuits, a leading manufacturer of biscuits and snacks in Europe, migrate their legacy Lotus Notes applications to the cloud.

The Google Cloud Platform partner program has two types of partners.

Service Partners
Service Partners provide consulting and implementation services on various Google Cloud Platform products. You can use their knowledge and expertise to develop applications like:

• Business apps: Ci&T, a global systems integrator, built a new quotation app on Google App Engine to help SulAmerica, one of the largest insurance providers in Brazil, provide better policy quotations to millions of their customers.
• Mobile apps: Agosto built a smartphone app running on Google App Engine to help the Minneapolis Loppet Foundation register thousands of participants in a Nordic ski event.
• Social apps: PA Consulting built a crowd-sourced app on Google App Engine and Google Maps for MetOffice to provide richer, up-to-date local weather forecasts around the world.

Technology Partners
Technology Partners provide tools that integrate with Google’s platform or use one of our services as a foundation for their products.

• Google Compute Engine: Compute Engine technology partners offer a rich set of management services that help you configure and manage applications running on Google’s infrastructure.
• Google BigQuery: BigQuery technology partners enable you to import data from a wide range of existing on-premise and cloud data sources into BigQuery, as well as build rich, visually interactive dashboards on top of BigQuery.
• Google Cloud Storage: Cloud Storage technology partners have integrated Google Cloud Storage directly into their offerings to provide you with active archiving, backup and recovery, and primary storage solutions.

Contact a Google Cloud Platform partner directly to learn how they can help you make the most of your IT investments by taking advantage of Google Cloud Platform.

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Growing the Google Commerce Search Family

Posted by Naveen Viswanatha, Product Manager, Google Commerce

Two years ago in November, we launched Google Commerce Search, which provides the search quality of Google to e-commerce websites with interactive user features such as Suggestions, Search As You Type and Product Recommendations. With Google Commerce Search, retailers such as GNC, L’Occitane and Forever21 are powering fast, interactive and relevant search and navigation for their customers. Simple integration with mobile and local search results allows shoppers to find products in physical stores nearby, helping retailers offer a great shopping experience from start to finish.

We’ve grown both in product features and user adoption in the past two years, but we’re not done yet. In fact, we want to make it even easier for retailers to adopt Google Commerce Search to help them achieve amazing results and meet their customers’ needs.

So today we’re announcing that we’re growing the Google Commerce Search family with the launch of the Google Commerce Search Reseller Program. Through this new program, technology providers can bring the unique capabilities of Google Commerce Search to their retail clients.

We’ve been working with some leading technology providers who have developed solutions around Google Commerce Search for the web and for mobile, and we’re excited to formalize the program and invite even more technology providers to come on board with us.

Our first new reseller is Branding Brand, a leader in the mobile commerce space who works with large multi-channel retailers to develop mobile and social commerce applications. The firm sought out Google when they heard about Google Commerce Search, as they knew it would deliver additional value to their customers. “Mobile users are often action-oriented--whether they’re locating a store, seeing what products are available nearby, or searching for a specific item–so it’s important to quickly provide relevant information in the proper context. Google Commerce Search allows us to do exactly this,” says co-founder Chris Mason. GNC was Branding Brand’s first client to launch with Google Commerce Search earlier this year, and here is what their CMO Jeff Hennion has to say about the results:



In fact, with Branding Brand we’d also like to announce our newest retail customer: Timberland. With Branding Brand and Google Commerce Search, Timberland has been able to make their mobile vision a reality, both in the core site experience but also in integrating the critical search capabilities provided by Google Commerce Search. Timberland makes quality and environmentally-responsible products, so we couldn’t be happier to welcome them to our family.

“At Timberland, the consumer always comes first. Our priority in developing our mobile website was making sure customers had the best experience possible,” said Chris Hardisty, director of Timberland Global E-Commerce. “Shoppers today expect fast and relevant results especially on mobile where speed and interactivity matter most. Since we launched our mobile-optimized website, we have seen mobile sales grow 20 times faster than our desktop site sales.”

We’re also happy to welcome Perficient, a leading technology integrator specializing in e-commerce. Perficient was keenly interested developing solutions around Google Commerce Search given the capabilities it can provide to their clients. “Google Commerce Search brings retailers of all sizes the advanced Google search features that were previously only available to the biggest players in the space, including Search As You Type, local product availability, and engaging mobile experiences,” says Sameer Peera, Principal of Perficient’s National Commerce Practice.

If you’re interested in becoming a Google Commerce Search reseller, please let us know by getting in touch.

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Helping larger businesses make the most of Google’s cloud services

Posted by Rahul Sood, Global Head of Enterprise Partnerships

Today, we’re making it easier for larger businesses to use Google’s cloud services by announcing the Cloud Transformation Program.

With the Cloud Transformation Program, we’ve identified select Google partners that can help you get the most out of Google’s cloud services, including Google App Engine, Google Storage for Developers, Google Apps Script and Google Prediction API. Initially, Cloud Transformation Program partners will offer customized solutions in the following areas:

• Cloud-based applications such as websites, mobile apps, social media apps, business process apps and customer-facing web apps built using Google App Engine and Google Apps Script
• Predictive solutions such as fraud detection, customer sentiment analysis, and customer churn prediction built using Google Prediction API
• Enterprise storage solutions such as storage for applications, data sharing and high-reliability backup built using Google Storage for Developers

Over time, we expect that partners will expand their focus as we add new cloud services.

We’re excited to have CSC, Cloud Sherpas, Cognizant, Opera Solutions, Razorfish, SADA Systems and TempusNova as our initial Cloud Transformation Program partners. These partners all have deep expertise and a proven track record of success helping businesses make the most of their IT investments, so we appreciate their support. To learn how you can use Google’s cloud services in your business, please contact one of our partners directly.

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Google Reseller Program sets new standards of excellence for partners

Posted by Jim Chow, Global Partner Programs, Google Enterprise

Resellers are one of the key drivers of customer adoption of Google Apps, Earth, Maps, and Enterprise Search. Over the last few years, the Google Reseller Program has grown to include over 3,000 resellers across 70 countries. We are excited to see our partners share our commitment to customer success. We will continue investing in our Reseller Program to ensure that all of our partners have the support and technical expertise they need to enable successful customer deployments.

Beginning today, we will start to recognize high-performing partners as Premier Resellers. Authorized Resellers remain a core focus for our Reseller program, and we will continue to invest in resources, tools and training to help Authorized Resellers succeed. For Authorized Resellers to become Premier Resellers, we have an objective set of eligibility criteria based on revenue, technical expertise and customer success. We are committed to working with each of our resellers to help them meet these specific qualifications.

We're also introducing additional categorizations to help customers identify resellers who focus on specific Google products and specific size companies.

As our reseller partners continue to help customers succeed, we hope these new standards will help them strengthen their business by providing clear benchmarks for them to strive for and meet. Current and prospective Google Resellers can learn more about the different categories and about becoming a Premier Reseller, including eligibility criteria and benefits, by visiting our Google Reseller Program website.

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Directski.com goes Google

Posted by Ronan Hughes, CTO at Directski.com

Editor's Note: Next up, we’d like to welcome Ronan Hughes, Chief Technical Officer at Directski.com, a web based travel company based in Dublin. Directski.com migrated to Google Apps six months ago with the help of Google Apps Authorized Reseller, Baker Security & Networks. Learn more about other organizations that have gone Google on our community map or test drive life in the cloud with the Go Google Cloud Calculator.

Directski.com have been in business for over ten years, with a mission to make ski holidays more affordable for all. As a 100% web based company, Directski.com doesn’t have glossy brochures, expensive middlemen, high street shops or call centers. We’ve developed a market leading website that has been designed specifically for the sale of ski holidays. We have 30 full time employees and large numbers of seasonal staff that provide ski packages to over 200 European ski destinations.

Effective use of technology has been a key driver and cornerstone of our success. For example, we have used open source products to provide us with scalable, flexible and secure IT systems that have allowed us to grow rapidly but in a cost effective and pragmatic manner. We are always thinking about how technology can simplify and enhance our business processes so that we continually live up to our mission of helping our customers to “ski for less.”

Recently we examined how cloud computing could help us keep this advantage over our competitors. One product that quickly caught our attention was Google Apps and we implemented it across our organisation. The migration to Google Apps was seamless and our employees love it. It’s a huge improvement on our old system and it simply takes care of itself. Our employees find it very intuitive and the combination of Gmail, video sharing, chat and Google Docs allows for great team collaboration across our 5 offices.

Google Apps has numerous advantages for us; it has helped us control our costs, allowing us to focus on the core IT projects that will will add value for our customers, and, in turn, for our business. It is easy to use and offers cutting-edge functionality. Required training is minimal which is very important to us given the large number of seasonal staff we employ. Being a fast-paced, nimble travel company, accessibility is of paramount importance to our team and Google Apps provides this for us.

We’re so impressed with our migration to Google Apps that we’ve put together a quick video to tell you more! We would recommend Google Apps to any faced paced, innovative company.

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Celebrating small businesses and integrated, easy-to-use web tools

Posted by Joanne Schneider, Google Apps Small Business Team

In honor of National Small Business Week, we’d like to take time this week to share ways that Google Apps and the Google Apps Marketplace can help small businesses work more productively and efficiently.

Today, we’re highlighting a few of the Small Business Web apps in the Google Apps Marketplace, and how our customers run their businesses on them every day. Google shares the Small Business Web’s dedication to providing tools that have enterprise-grade functionality, as well as align with small businesses’ priorities.

Apps that work together
Particularly for companies without a dedicated IT team or person, the list of necessary business tools can quickly become unmanageable. Web apps that provide deep integrations with Google Apps and with each other are especially useful for growing businesses that don’t have time to manage multiple, distinct applications.

Olark lets customers live chat with website visitors directly from the Gmail interface through Google Talk, and provides easy access to chat transcripts. Peter Macaulay of KitchenwareDirect.com.au says, “The ability to live chat with customers without leaving the Google Apps interface is a huge productivity advantage. The simple and elegant implementation meant we were up and running in a matter of minutes. Staff members are easily able to set their availability for chat, enabling them to easily multi-task.”

WORKetc is another app that makes Gmail into the front end workspace, but for CRM, project management, and customer support. It let’s you easily share emails related to particular projects with relevant team members without forwarding or copying other email addresses. D. Hogan of Varis Energy says, “Any emails that need to be shared with my team get tagged in the WORKetc gadget that is built right into Gmail. This immediately lets everyone else who is assigned to a project or lead have access to the new information from the received email.”

Access all the time
As compared to larger businesses, small businesses are even less suited to managing servers, and tend to have many employees on the road or in non-office locations. Accessing their data and documents from anywhere, on any Internet-connected device is a core benefit of using web-based tools like Google Docs. OfficeDrop digitizes paper documents to make them text-searchable in Google Docs. Greg Skidmore of Belpointe Asset Management says, “Each month we send a box of paper files to OfficeDrop and have them scanned directly into Google Docs. If I have a document that I need scanned right away, I use OfficeDrop’s scanning software, ScanDrop, and upload it immediately.”

Easy to Use
Small business owners and employees often wear a lot of hats and they’ve asked for solutions that are easy to learn and use. Michael Bower of Michael Bower Digital says, “I always need to know where my money is, without wasting time organizing my paperwork. As my business grew, I was losing control of my cashflow. Both Google Apps and FreshBooks have just enough features to keep my workflow and invoicing organized, allowing me to focus on my work.”

These are just a few examples of the many Small Business Web app vendors in the Google Apps Marketplace who provide the functionality and integrations a small business needs. Over 30 Google Apps Marketplace apps have already joined the Small Business Web and declared their commitment to helping small businesses focus on what they do best. They include:

Finance Bill.com billFLO EchoSign Expensify FreeAgent Freshbooks Harvest Kashoo Outright Shoeboxed

CRM Assistly Batchbook CRM Capsule CRM Connect2Field Disqourse CRM Get Satisfaction PipelineDeals SAManage Solve360 CRM Tactile CRM WorkETC

Doc Management Box.net FormLizard OfficeDrop Collaboration MindMeister Teambox uberVU YoolinkPro

Sales and Marketing Mailchimp Olark SiteKreator VerticalResponse zferral

We celebrate National Small Business Week to recognize the importance of small businesses for promoting a healthy economy, and we’re excited to help them continue to grow and succeed through the smart use of technology.

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