Google Apps Is a Hit At Classic Cinemas

Posted by Tristan Dobbs, Managing Director of IT for Classic Cinemas

Editor's note: Our guest blogger this week is Tristan Dobbs, Technical Services Team Guru for Classic Cinemas, a family-owned movie theater chain based in Downers Grove, IL. See what other organizations that have gone Google have to say.

Classic Cinemas has been bringing families, couples, kids and film enthusiasts together in front of the silver screen for more than thirty years – around the time Christopher Reeve donned the famous tights and cape for “Superman” in 1978. Over the years, we’ve grown to 500 employees and over 13 movie theaters in and around Chicago. We’ve also outgrown the film technology we started with. After years of using 35-millimeter film projection systems, we upgraded to 4K Ultra High-Def Digital Projectors. We’re a true 21st century cinema.

When I joined the IT department in 2012, it was clear we were in need of another upgrade – this time, from our Microsoft Exchange server. We had ongoing issues with downtime that cost the company a lot of money and the IT team a lot of time. We looked into cloud-based systems and Google Apps was exactly what we needed – the 99.9 percent uptime sold us.

We switched to Google Apps with the help of Cloud Sherpas in August 2012 and couldn’t have been in better hands. At no point did we ever have a question that they couldn't answer. Data migration? They walked us through each step along the way and made sure we didn't lose a single megabyte. Change management? They ran webinars for all of our employees about moving from Outlook to Gmail, Word to Docs and Folders to Labels. They made switching feel seamless.

We created an employee intranet on Google Sites that houses all our necessary documents – employee schedules, upcoming screenings, movie schedules and parking lists, among others. This means everything important sits in one single place, and everyone on the team can access it. No more wild goose chases over email and no more bothering groups of people with email barrages.

Google Apps also helped us bring our maintenance request system up to date. Before we switched over, people wrote out their problems in a Word doc and emailed them to us, then we printed them out, tracked them on a bulletin board, and took them down one by one as the maintenance team went on-site to handle each issue. With Cloud Sherpas’ help, we built a Google Form on our intranet, so now everyone submits their requests online. The Form automatically feeds into a spreadsheet, which alerts the maintenance team that work needs to be done. We’ve been able to dramatically reduce administration time and boost our productivity to a new level. We now have complete history and statistics capabilities, as well as the ability to identify trends and be more proactive.

Just as digital technology helped us move into the modern era of film, Google Apps has helped us adapt to the future of business. It’s been a smash hit for us - just like “Superman” was back in the day.

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The first annual Google Enterprise Global Partner Summit

Posted by Mark Hodgson, Head of Global Partner Programs, Google Enterprise

Every day, millions of companies, schools and governments around the world run their organizations on Google’s enterprise solutions, including Google Apps, the Google Search Appliance, Google Maps and Earth, and Google Cloud Platform. We’re committed to helping these organizations succeed, but we can’t do it alone; our partners play a crucial role in ensuring customers get the most out of the technology they use. Companies rely on our partners to provide everything from hands-on deployment and technical support to customized applications that integrate seamlessly with Google’s products.

Today, we kicked off our inaugural Global Partner Summit at our headquarters in Mountain View, CA. More than 400 partner leaders from around the world are joining us for three days of training, planning and sharing best practices. We’ll also take time at the Summit to recognize the great work that so many of our partners have done helping businesses embrace new solutions and move to the cloud.

Googlers joining our partners this week to discuss the state and future of business technology include Vint Cerf, Google’s Chief Internet Evangelist; Patrick Pichette, Google’s Chief Financial Officer; Urs Hölzle, Senior Vice President of Technical Infrastructure; Amit Singh, President of Google Enterprise.

Google President of Enterprise, Amit Singh, addresses partners on Day 1

To help partners build their expertise and prepare for certification exams, we’re launching a partner university. The university will feature a combination of self-guided online courses, instructor-led online courses, and in-person classes that can be taken individually or sequentially. We’re also doing more to recognize outstanding resellers across different products. Two years ago, we began recognizing certain Google Apps resellers as premier resellers. Today, we’re adding similar ‘premier’ designations for our top partners in our Search Reseller Program and our brand new Maps for Business Reseller Program.

Finally, for their expertise and dedication to meeting customers’ business and technology needs, we’d like to congratulate our 2012 Global partners of the year:

• Google Apps - Customer Acquisition: Softbank (Japan) 
• Google Apps - Implementation: Cloud Sherpas (USA and APAC) 
• Enterprise Search: Onix Networking (USA) 
• Maps for Business: SPH (Korea) 
• Cloud Platform: PA Consulting (UK & USA) 

If you’re a business, check out Enterprise Partner Search to find local experts who can help you move to the cloud. Or if you’re a company interested in joining our partner program, visit this website.

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Search. Click. Call. Get connected with your local expert today.

Posted by Amit Singh, Vice President, Google Enterprise

Whether you’re evaluating Google Apps, ready to make the move, or already a current user, we’re making it simpler for you to find the local, specialized, and trusted help you may need with the new Google Enterprise Partner Search. Search, click, and make the call to see how Google Apps Resellers can make your experience with Google Apps even better.

With over 6,000 Google Apps Resellers around the world, Enterprise Partner Search lets you preview the capabilities of a partner and find one that offers the services you’re looking for – from setup and user training, to email migration, management services, and support.

It’s simpler than ever, search for a partner today.

READ MORE - Search. Click. Call. Get connected with your local expert today.

Reselling Google Apps becomes even easier

Posted by Jaideep Mirchandani, Product Manager, Google Enterprise

For IT service providers and channel tools developers looking for a way to scale their businesses, we built a new Reseller API to let you integrate and automate components of the Google Apps reseller tools into your own customer and sales systems. This new API supports Google Apps for Business, Google Drive storage, and Google Apps Vault.

Here’s what you can do using the API, without even having to sign into the reseller tools:

• Add new customer accounts
• Transfer customers
• View customer subscription information

For example, Megazone, a Korean-based domain and hosting provider, implemented the Reseller API as part of their existing domain name purchase process to make it easier for their web-based customers to sign up for Google Apps. If a customer opts-in for a Google Apps trial, they’re automatically set up in Megazone’s reseller console with a trial subscription. The customer can then sign in and start using Google Apps right away. This is a more scalable and easier way for customers to sign up for Google Apps through Megazone.

To learn more about the Reseller API, visit the Developer’s Guide in the Google APIs Console.

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Want to do more with Google Apps? Tap into a community of over 6,000 experts.

Posted by Prajesh Parekh, Google Apps Reseller Team

While Google Apps for Business is built for simplicity, many businesses and organizations have found a way to go beyond the basics with Google Apps. How? These companies have taken advantage of the expertise of a Google Apps Reseller. Google Apps Resellers have invested people, time, and resources into becoming an expert on and providing specialized services for Google Apps – so you don’t have to.

When should you engage a Google Apps Reseller? Here are some ways that Resellers have assisted businesses to date:

• Assessing the initial move to cloud-based solutions
• Helping set up and manage Google Apps
• Training employees to fully explore and use the many features of Google Apps
• Data, data, data – migrating data, implementing data policies, managing storage with Google Drive, and more
• Integrating Google Apps with other business applications
• And more, including support, network and security management, and building Google Sites

This community has grown to over 6,000 resellers, serving businesses, government agencies, and educational institutions around the world. Our resellers have always been the trusted face of your relationship with Google Apps, managing everything from billing to your support needs. Within the community is a set of Google Apps Premier Resellers. These experts have proven an exceptional level of success helping Google Apps customers, and they have staff who are officially certified in deploying Google Apps. We named one Premier Reseller, Cloud Sherpas, Partner of the Year earlier this year for their track record and strong customer references.

Want to get connected with a Google Apps expert? Let us know and we’ll put you in touch.

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School of Rock tops the charts with Google Apps for Business and Chromebooks

Posted by Evan Trent, Vice President of Digital Strategy and Technology, School of Rock

Editors note: Today’s guest blogger is Evan Trent, Vice President of Digital Strategy and Technology at School of Rock, a national music program headquartered in Burr Ridge, Illinois. See what other organizations that have gone Google have to say.



For more than a decade, School of Rock has been inspiring kids to rock on stage and in life. We offer music lessons on guitar, bass, piano, vocals and drums in a performance-based environment at over 90 company-owned and franchised schools in the U.S. and Mexico. Our goal is to inspire our students to learn, motivate them to excel, and, as a result, help them to gain confidence.

We’ve been growing rapidly in recent years, primarily been through franchising. We ran Microsoft® Exchange for years, but as the number of franchise schools continued to grow, we found it more and more difficult to offer a simple start-up process and manage and deliver remote support. We needed to move to a web-based solution that didn’t require multiple installations, software updates, and desktop support. After researching a few different options, we found Google Apps for Business had the tools we needed to rock on. We also found that many of our franchisees were already big fans of Google products and were using them outside of School of Rock.

We began the transition to Google Apps in January 2012 through our implementation partner, Cloud Sherpas. The migration was straightforward, and Cloud Sherpas offered training sessions for our employees and franchise partners to ensure a seamless transition. Google Apps completely transformed how we work with our franchisees and how each location works together as a team. Sharing information with students, faculty and parents has become much easier with Google Docs and Google Groups. We also find Google’s mobile-friendly approach in tune with our younger and more mobile employees.

Since we struck an amazing chord with Google Apps, we also decided to rethink our PC-based culture. We no longer wanted to deal with the administrative overhead and the security and reliability issues that came with traditional PCs. So in March, we deployed Google Chromebooks to about one quarter of our locations, and we’ve been rolling them out to increasingly more schools. We use them for just about everything, from accounting to video conferencing to putting on shows. The Chromebooks are extremely fast, require zero support, are easy to manage across multiple remote locations, and they cost only a few hundred dollars each. They’ve also been incredibly helpful for those of us who travel often since the battery life often lasts much longer than our previous PCs and they have built-in 3G access.

Google Apps for Business and Chromebooks have greatly reduced the time, money and energy our franchisees need to invest in technology, and that’s music to our ears.

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Putting big data on the map: helping customers see location-based information

Rahul Sood, Enterprise Director of Partnerships

Today, all types of businesses rely on geographic information to make better decisions about their customers, products and processes. As part of our ongoing effort to make geographic information accessible and useful, we offer the Google Maps API Premier to businesses that want to integrate Google Maps directly into their own applications and websites. Interactive maps have become critical to many basic business functions from asset tracking in the logistics industry to inventory planning in retail.

Earlier this week, we announced a new collaboration with SAP aimed at helping enterprise customers use Google’s mapping services with SAP’s business analytics software. As this demo from SAP shows, the Google Maps API lets companies visualize geographic data more easily, leading to better business decisions. Access to SAP and Google tools on tablets and other mobile devices means that employees can review their business data whenever and wherever the need arises.

Google is committed to helping businesses and software vendors build, run and support innovative applications that involve huge data sets. These “big data” sets require massive storage and processing power, a task Google’s cloud infrastructure is uniquely well suited to handle. Today, in addition to the Google Maps API, Google also provides the Google Prediction API and Google Storage for Developers to support businesses working with their important big data. Like the Google Maps API, businesses and developers can use these services to process data or build applications.

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Businesses innovate and scale faster on Google App Engine

Posted by Gregory D'alesandre, Sr. Product Manager, Google App Engine team

It was another exciting year at Google I/O for Google App Engine, with more than a dozen businesses participating in the Developer Sandbox showcasing the innovative apps they are building on Google App Engine. We had a chance to hear feedback from our customers on our new version of App Engine, our future plans and our new pricing model. People were excited about the changes and eager to share with us how important App Engine has been to their businesses.

In the Sandbox, we took some time to catch up with Dan Murray, founder and managing director at WebFilings, to learn how building on App Engine has given them the speed, reliability and scale to secure major Fortune 500 clients including Valero, eBay, United Airlines, and Dish Network.



We also talked with Jessica Stanton from Evite about how it leveraged App Engine to build a technology that serves billions of pageviews a month. Evite did all of this with a team of only five developers, something it couldn't have done without the easy management and scalability App Engine provides.



And finally we heard from Gary Koelling from Best Buy, who explained to us:

“Our experience with Google App Engine really changed how we do things. We can use far fewer developers, and we don’t have to spend any time doing system administration or setting up servers, which allows us to focus on the development and testing new ideas.”

Google App Engine was discussed in more than 24 sessions at I/O this year, all of which you can view on the Google I/O site. If you’re interested in reading more about App Engine from the people who built it, check out our I/O recap post on the App Engine blog. We look forward continuing to improve App Engine for businesses and have an exciting year ahead.

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Google Apps Script opens new ways to deliver workflow solutions for businesses

Posted by John Gale, Solution Developer, Appogee

Editors note: Guest author John Gale is a developer at Appogee, a Google focused systems integrator in the UK. John helps Appogee customers make the most of the Google platform and is the author of Appogee Bookmarks for Android.

Google Sites offers an incredible way to author and distribute content, and we use it extensively both for ourselves and our clients. Therefore it was not surprising that our customers started requesting a content approval workflow in Google Sites. Now with Google Apps Script, we have been able to develop Appogee Content Approval for Google Sites.

The Solution
Appogee Content Approval for Google Sites (ACA) can be set up for any existing Google Site without having to make any changes to the site. ACA works as follows:

1. The ACA spreadsheet generates a Content Submission Form and any content submitted is routed to a selected approver.
2. The approver receives an email notification, which they can authorize or reject.
3. Once authorized, the ACA spreadsheet writes the new content into the target Site using Apps Script’s Sites services. The new content is then visible to anyone with view permissions in the target site.

Approver receives an email containing the submitted content

The content submission URL can be shared to any group or published directly on the target Google Site, which represents the end goal on the workflow diagram below. Content may only be submitted by users that are logged into your domain and content can only be published with Approver sanction.

ACA Workflow Diagram

Google Apps Script made it easy

We used a number of Apps Script services to develop this application. Apps Script was an easy choice as it builds on pooled knowledge from the Google Web Toolkit (GWT) and uses Javascript syntax. Using Apps Script’s UI Services, we were able build up a working user interface quickly. Google has since introduced a new experimental feature to complement the UI Services, which provides a drag and drop GUI for building screens. We expect this feature to reduce development time required for building future apps, as well as offering a wide range of widgets and controls to improve the user experience. We used a standard Google spreadsheet as a kind of a data store in ACA. It’s worth mentioning that Apps Script’s documentation site has a plethora of tutorials covering everything from simple spreadsheet macros to full help desk applications.

One of Google Apps Scripts’ core features is the ability to seamlessly integrate different services together, in our case this was Google Sites and Spreadsheets, but many other services are accessible, such as Mail and Contacts. It was always the aim to make ACA a powerful tool without unnecessary complexity and thanks to Google Apps Script, we have successfully delivered content approval workflow to Google Sites. ACA represents our third off-the-shelf product to be listed in the Google Apps Marketplace.

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App Tuesday and Staff Picks help you find apps from the Google Apps Marketplace

Posted by Harrison Shih, Product Marketing, Google Enterprise

This month we’re adding Staff Picks to our monthly App Tuesday posts to better help businesses identify and try great applications from the Google Apps Marketplace. With our inventory growing to well over 300 applications, these efforts help bring to the forefront new and interesting applications for your business.

Our vision for 100% web is to provide a seamless workflow with our apps and the best apps on the web. Whether you need project management solutions, finance tools or a database for your customer interactions, with Marketplace apps you can benefit from convenient integrations such as single sign-on, Gmail integration and Calendar and Docs synchronization.

We want to extend a warm welcome to some of the notable apps that have joined our Marketplace in the last month:

• Nutshell CRM - a customer management app that helps you manage leads and customers through a unified interface and mobile access
• Olark - a customer management app that helps boost sales on your website through a live chat widget
• Weebly - a website tool that makes it easy for you to create a great website with no technical expertise
• Symphony 440 - an application platform that enables you to create your own apps for CRM, project management and other workflow needs

We also want to highlight this month’s Staff Picks, which are chosen based on great functionality, ease of use, and deep integrations with Google Apps:

• Mavenlink (slideshow) - a project management solution for professional services delivery
• Solve360 (slideshow) - a CRM that integrates with Gmail, Calendar and Docs to help manage client projects
• Smartsheet (slideshow) - a project management app based on great functionality, ease of use, and deep integrations with Google Apps
• GQueues (slideshow) - a task management app that lets you share lists, assign tasks, get reminders and stay organized

Instead of managing on-premise solutions for your everyday business needs and dealing with constant software updates, patches and access issues, try running your business through Google Apps and the Google Apps Marketplace.

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Directski.com goes Google

Posted by Ronan Hughes, CTO at Directski.com

Editor's Note: Next up, we’d like to welcome Ronan Hughes, Chief Technical Officer at Directski.com, a web based travel company based in Dublin. Directski.com migrated to Google Apps six months ago with the help of Google Apps Authorized Reseller, Baker Security & Networks. Learn more about other organizations that have gone Google on our community map or test drive life in the cloud with the Go Google Cloud Calculator.

Directski.com have been in business for over ten years, with a mission to make ski holidays more affordable for all. As a 100% web based company, Directski.com doesn’t have glossy brochures, expensive middlemen, high street shops or call centers. We’ve developed a market leading website that has been designed specifically for the sale of ski holidays. We have 30 full time employees and large numbers of seasonal staff that provide ski packages to over 200 European ski destinations.

Effective use of technology has been a key driver and cornerstone of our success. For example, we have used open source products to provide us with scalable, flexible and secure IT systems that have allowed us to grow rapidly but in a cost effective and pragmatic manner. We are always thinking about how technology can simplify and enhance our business processes so that we continually live up to our mission of helping our customers to “ski for less.”

Recently we examined how cloud computing could help us keep this advantage over our competitors. One product that quickly caught our attention was Google Apps and we implemented it across our organisation. The migration to Google Apps was seamless and our employees love it. It’s a huge improvement on our old system and it simply takes care of itself. Our employees find it very intuitive and the combination of Gmail, video sharing, chat and Google Docs allows for great team collaboration across our 5 offices.

Google Apps has numerous advantages for us; it has helped us control our costs, allowing us to focus on the core IT projects that will will add value for our customers, and, in turn, for our business. It is easy to use and offers cutting-edge functionality. Required training is minimal which is very important to us given the large number of seasonal staff we employ. Being a fast-paced, nimble travel company, accessibility is of paramount importance to our team and Google Apps provides this for us.

We’re so impressed with our migration to Google Apps that we’ve put together a quick video to tell you more! We would recommend Google Apps to any faced paced, innovative company.

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