CitiPower and Powercor drive innovation, enhance customer service with Google Earth Enterprise

Posted by Tony Matheson, Manager Distribution Network IT Program, Powercor Australia Ltd.

Editor's note: Our guest blogger this week is Tony Matheson, Manager Distribution Network IT Program for CitiPower and Powercor, electricity distributors whose core business is to deliver electricity to homes and businesses in Melbourne and throughout central and western Victoria. See what other organisations that have gone Google have to say.

As an electricity distributor, our primary job is managing assets such as poles, wires, and other equipment with a focus on safety, reliability, and cost effectiveness for 1.1 million customers, 80,000 kilometers of power lines, and more than half a million power poles. Every fault or outage must be managed, corrected and restored as quickly as possible, and risks to community power supplies caused by major events such as floods and bushfires must be avoided or mitigated swiftly.

With power distribution equipment spread across a wide area, we need to see the geographic locations of assets like poles, power transformers, switchgear, and so on, along with photos, maintenance, and planning information from our other enterprise systems. Yet we couldn’t overlay our data or put it into the context of an outage or other incident that might be happening in real time. The incumbent geographic information system requires specialised training to use and serves more specific functions. We needed something simple and effective to be able to overlay information from a variety of third-party sources including real-time emergency services information, as well as add further value and usefulness to data housed within our existing SAP Enterprise Asset Management software and Data Warehouse.

After considering several options, we chose Google Earth Enterprise because it would offer powerful 3D visualisation technology that would be intuitive to use for everyone in the company, without training. We used the Google Earth API to customize our own view of the virtual globe to meet our exact business requirements. Our virtual globe is now housed onsite on a server behind our company firewall.

Google Earth Enterprise allows us to create maps depending on the need, share them with others, and reach remote workers, so everyone has a consistent and familiar experience wherever they are. Google Earth Enterprise is so innovative and flexible that we can develop iteratively, with agility, and at a very low cost. We often can add a new layer to meet an immediate business need on the same day it is requested.

Today, we are delivering better, faster service to customers and driving business efficiencies. Situations can be analysed and acted upon with speed and accuracy. Google Earth Enterprise has helped us become far more innovative and agile. The investment required was low, and the benefits were immediate.

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A year in review: work the way you live

Posted by Amit Singh, President, Google Enterprise

Ten years ago, business technology was at the forefront of innovation and productivity. But there’s a fundamental shift underway: in the last few years, consumer technology has begun to outpace business technology. People have fallen in love with the simplicity and freedom of living in the cloud with the help of modern browsers and smartphones—and they want to bring that experience to the workplace.

This is where Google comes in. For the better part of the past decade, we’ve worked to extend our popular consumer products—everything from Gmail and Google Drive to Maps, Google+ and Search—to meet your business needs. It should be easy for you to work better together, from anywhere, with secure (and simple!) tools. Here’s a look back at some key highlights from 2012.

Work securely...
Keeping your information secure is one of our top priorities. To that end, domain administrators can now require their employees to use 2-step verification, an additional layer of security that reduces the chance of unauthorized account access. Your company can also use Google Apps Vault, a solution for managing and archiving critical information for legal and regulatory reasons. If your business operates outside the U.S., we now offer Model Contract Clauses as an additional way to comply with the European Commission’s Data Protection Directive. Finally, Google Apps received ISO 27001 certification, ensuring our systems meet one of the most widely, internationally accepted independent security standards.

… anytime, anywhere...
It should be easy to get work done – anytime, on any device, with anyone. With offline editing in Chrome, you can now create and edit Google documents and leave comments even when you don’t have an Internet connection. Any changes you make will be automatically synced when you get back online. When you’re travelling, you can also edit Google documents and spreadsheets using the Drive app on your iPhone, iPad or Android device. Just like on your computer, you’ll be able to see other people’s edits instantly as they’re made.

If your business has workers on the go, Google Maps Coordinate combines the power of Google’s mapping technologies with modern smartphones to help you improve communication with employees in the field. In addition, the Google Play Private Channel lets you distribute internal apps to your employees who use Android devices. The new Chromebooks and Chromeboxes we launched with our partners are secure and easy to manage, which makes them especially great devices for 1-to-1 programs in schools, additional laptops for office workers, or desktop units for multiple users in a call center. (And we’re honored that Inc. Magazine named the Chromebox one of the best business gadgets of 2012.)

...with simple tools...
We’ve also focused on making our products simpler and easier for you to use – both at home and at work. We introduced Google Drive as a single place for you to create, share, collaborate and keep all your work. You can now insert files (up to 10GB) from Drive directly into an email without leaving your Gmail inbox, and you can share work from Drive on Google+. You and up to 14 colleagues can join a Google+ hangout directly from a calendar entry or your email inbox. Once inside a hangout, you can open a Google Doc for everyone to see and work on simultaneously. And if your company uses Chrome along with Google Apps, you can now call or email us for help with Chrome.

With the Google Search Appliance 7.0, you can search for a document on your company’s intranet just as easily as you’d search for a holiday recipe on Google.com. And if your business relies on geographic data—say, to map gas pipelines or help customers locate your store—you can use Google Maps and Earth Enterprise to visualize your data on the Google Maps interface you’re already familiar with.



...supported by partners and Google infrastructure
Whether it’s Apps for Business, Maps Coordinate, or just a Google search, most Google services you use are possible only because of the powerful and energy-efficient infrastructure we’ve built over the years. This year, we worked to bring you more direct access to this infrastructure to help run your businesses and applications in the cloud. Compute Engine lets your business run virtual machines in Google’s data centers and BigQuery helps you quickly analyze big sets of data to gain business insights. Google Cloud Platform also offers more European datacenter support and lower prices for Cloud Storage.

The new Google Cloud Platform Partner Program ensures that partners have the tools and training to help your business meet its IT needs. And the Google Enterprise Partner Search makes it easy for you to find one of our 6,000 Google Apps Resellers with the services you’re looking for – from setup and user training to email migration, management services and support.

* * *

Work doesn’t always need to feel like work. Leaders in every industry—from retail, media and manufacturing to transportation, education and government—are adopting this notion, which we call “going Google.” Going Google means something different for everyone: starting a wine business with your two best friends, trying to build a bear-proof cooler, or keeping citizens safe. But we all have the common goal of bringing our organization into the future so we can work the way we live.

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Swiss railway SBB monitors mobile radio infrastructure in 3-D with Google Earth Enterprise

Posted by Kurt Metzger, Project Manager, Swiss railway SBB Infrastructure division

Editors note: Today’s guest blogger is Kurt Metzger, Project Manager within the Swiss railway SBB Infrastructure division. His team needed a geo-information system for documenting and monitoring the internal GSM-R platform to visualize infrastructure data in 3-D.

In a single year, 357 million travelers catch their trains at more than 800 train stations run by the SBB, the largest travel and transportation company in Switzerland. To make sure that our travelers reach their destinations safely and on time, a major part of our strategy is the digital Global System of Mobile Communication-Rail platform (GSM-R). This technology covers all mobile voice and data services for rail communication. But to control the functionality of such a mobile communication system, we need technical configuration information and infrastructure data, which can best be visualized using a geographic information system (GIS) like Google Earth Enterprise.

The GIS solutions we used previously had one critical disadvantage: they didn’t support 3-D components, so any attempt to visualize the data was unsatisfactory and only two-dimensional. For example, we could not represent radio antenna geometries such as height, elevation and mast lengths. We needed a solution that would allow a high quality 3-D visualization that was clear to understand and easy to use for everyone.

We found Google Earth Enterprise to meet these requirements, and we’re using it as part of our solution for documenting and monitoring SBB’s own GSM-R network. For example, Google Earth Enterprise draws specific parameters from our existing database, generates geographical 3-D objects dynamically, and visualizes them on the Google Earth Globe. Google Earth Enterprise also simplifies our interdepartmental cooperation and our reporting to supervisory authorities. As it is intuitive to use, it provides us with valuable support in the areas of network operation and optimization, rollouts and general network upgrades.

Using Google Earth, our team can literally fly over the GSM-R infrastructure as if we’re in a plane. Thanks to this, I have the ability to observe each GSM-R location’s masts and antenna systems from every perspective. Because this is all done remotely from my computer, I don’t have to set up a security measure in advance – like closing the tracks – as is usual in the railway business.

We at SBB are more than happy with our choice to adopt Google Earth Enterprise. Over the long term, we are seeing a considerable savings in time and are able to significantly improve the quality of our data and thus our decisions, too.

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Putting Your Search Results on the Map Instantly

Posted by Eliot Danner, Reperio Concepts

From large Government departments through to small local realty companies, geographic information can be extremely valuable to organizations. However, this useful information often ends up trapped in files or databases, inaccessible to the average employee or user. Many organizations make use of a geospatial tool that presents information in a geographical context.

Behind the scenes, it can be an expensive process to get to this stage because the data needs to be found and “geocoded.” Geocoding is the process of examining a piece of information containing geographic references and adding information about the map coordinates within the document. Once geocoded, a piece of data is available to be shown in a geospatial tool. To put it simply, it is the connection made between address information and map coordinates. This is often a manual process which can be expensive and time consuming.

For us, automating the search and geocoding process was the next logical step, so we developed a tool called GeoFind, which enables an end-user to easily find geospatially relevant data and show it on a map. GeoFind offers an on-the-fly geocoder combined with the Google Search Appliance (GSA) to locate and present information through Google Earth or Maps. The GSA can connect to multiple large document stores and securely crawl all of the content. GeoFind uses the GSA to process a search query and sends the results to the geocoding engine to look for geographic clues, such as addresses, city references, or landmarks. After it identifies the clue, GeoFind displays the search results via the Google Earth Globe or to Google Maps.



This is all done automatically without an administrator having to do manual data processing. For example: Imagine a police department wanting to make police reports accessible to the public on a map. The traditional approach would be to individually read and geocode the reports. Using GeoFind, it isn’t necessary to perform this expensive and time consuming data preparation. Instead, they can point their Google Search Appliance at the reports and have them immediately displayed on the map.

You can find out more about GeoFind at ReperioConcepts.com or contact me.

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Google Reseller Program sets new standards of excellence for partners

Posted by Jim Chow, Global Partner Programs, Google Enterprise

Resellers are one of the key drivers of customer adoption of Google Apps, Earth, Maps, and Enterprise Search. Over the last few years, the Google Reseller Program has grown to include over 3,000 resellers across 70 countries. We are excited to see our partners share our commitment to customer success. We will continue investing in our Reseller Program to ensure that all of our partners have the support and technical expertise they need to enable successful customer deployments.

Beginning today, we will start to recognize high-performing partners as Premier Resellers. Authorized Resellers remain a core focus for our Reseller program, and we will continue to invest in resources, tools and training to help Authorized Resellers succeed. For Authorized Resellers to become Premier Resellers, we have an objective set of eligibility criteria based on revenue, technical expertise and customer success. We are committed to working with each of our resellers to help them meet these specific qualifications.

We're also introducing additional categorizations to help customers identify resellers who focus on specific Google products and specific size companies.

As our reseller partners continue to help customers succeed, we hope these new standards will help them strengthen their business by providing clear benchmarks for them to strive for and meet. Current and prospective Google Resellers can learn more about the different categories and about becoming a Premier Reseller, including eligibility criteria and benefits, by visiting our Google Reseller Program website.

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