Showing posts with label Google Apps Blog. Show all posts
Showing posts with label Google Apps Blog. Show all posts

Friday, March 15, 2013

Prisma Media Saves 30 percent in 45 Days with Google Apps



Editor's note: Today’s guest blogger is Franck Barlemont, Director of Information Systems at Prisma Media, the second largest magazine publisher in France. See what other organizations that have gone Google have to say.

Prisma Media is a French magazine publisher with approximately 20 titles in subjects such as photography, art and travel. From how to take the best photos to how to properly cook a souffle, our titles, including National Geographic, Female Current and Current Kitchen, have been informing and entertaining readers for years.

As Director of Information Systems at Prisma Media, it’s my job to keep a finger on the pulse of how our employees are using technology. Just as the publishing industry has had sweeping changes the past few years, so too has the way our employees use technology. Last year, I discovered a few enterprising employees who were forgoing our hosted corporate email system in favor of Gmail. They had reached the limit of their email storage and needed a way to stay productive.

Traditionally, bringing outside, unsupported technology into the workplace is fraught with concerns around security, lack of manageability and control. Other companies might have quickly revoked access to Gmail for the employees in question and reminded them of the standard company policy when it comes to using unsupported technology at work. Instead, we chose to look at this as an opportunity and reevaluated our technology environment.

We decided to go with Google Apps for Business for a number of reasons. First, Apps requires much less support than our previous solution. Simply by going Google, we cut our IT support calls by approximately 30 percent, which saved us money and freed up our IT department for other tasks. The second reason was cost. By switching to Google we cut our email costs by approximately one-third, which is a lot, especially when you consider we’re getting access to a much better, more modern product. Lastly, the switch itself was seamless. By working with Google Apps Reseller GPartner, we were able to continue to manage and run our business without missing a beat, while GPartner handled the switch in approximately 45 days.

Google Apps gives us a more modern, robust and flexible platform at a third of the cost and frees up our tech support resources. It also allows us to do what’s most important: focus on our business. The only drawback is I wish we would have made the move sooner.
READ MORE - Prisma Media Saves 30 percent in 45 Days with Google Apps

Wednesday, February 6, 2013

Hard Rock Hotels in Mexico & the Dominican Republic find their groove with Google Apps



(Cross-posted on the Google Latin America Blog)

Editor's note: We are excited to have guest blogger Jaime Garcia, IT Corporate Director of the All Inclusive Collection with over 5,000 employees at Hard Rock hotels in the Mayan Riviera, Cancún, Puerto Vallarta, and Punta Cana. See what other organizations that have gone Google have to say.

At Hard Rock hotels, we don’t want to be a normal hotel; we want our guests to feel like rock stars from the moment they walk in the door. But, with 1,200 employees that use our IT platform across four locations, it can be challenging to create a consistent guest experience. We need tools that help us make decisions in the moment -- the party doesn’t stop at the Hard Rock!

As the IT Corporate Director of the All Inclusive Collection (which runs all of the Hard Rock Hotels in Mexico and the Dominican Republic), I’m responsible for providing tools to our employees that will let them to work together effectively and focus on our customers. On our old system, Microsoft® Exchange, we had a large datacenter for the hotels to maintain. Our communication tools weren’t flexible enough to make decisions on the go and we couldn’t guarantee that we were running the same promotions at the same time. We worried about the effect on our guests’ experience. I decided that we needed to move to Google Apps and get off of our on-premise infrastructure. Google Apps was fast, safe, and agile and met all of the security standards I was looking for, so I knew that all of our customers’ information would be protected, too!

Since moving to Google Apps, we've improved internal communication and are now spending half as much time on things as we were previously. While our hotels are in Mexico and the Dominican Republic, our sales teams are located all over the globe—North America, Europe, Asia, and here in Latin America—and they’re moving all the time. With Google Talk and Google+ Hangouts, we rarely use the phone anymore, it’s easier to jump on a Hangout from any device and from any of our locations. When our sales team in Miami make an important reservation for a wedding or a big group, they chat via Google Talk with the hotel in Cancun, providing immediate assurance and confirmation that everything will run smoothly.

Having so many guests across our hotels, problems can arise at anytime day or night, so we can’t have downtime. Rather than worrying about keeping our servers and email running, we spend our time managing tools through a browser. We've saved thousands of dollars in IT infrastructure and telecommunication costs, and my IT headaches are gone. I used to have a team of guys helping me manage servers and keep our email up and running. Now, only two of us manage all of the tools.

Google Sites and Google Calendar have been fundamental in organizing our promotions and standardizing our guest experience by allowing us to share across hotel locations. We just had a promotion across all our branches for Christmas and the holidays. We made a site with all of the dates, rates, and details of the deal and we could easily monitor how it was rolled out across each hotel. This process used to take weeks, and fixing discrepancies between the locations was messy. Now, it’s simple, consistent, and happens in real time.

On Google Apps, we really feel like a team, working together despite being countries apart. We are able to provide the same level of rockstar service in all of our hotels and create great experiences for our guests. All while improving our customer experience – rock on!
READ MORE - Hard Rock Hotels in Mexico & the Dominican Republic find their groove with Google Apps

Thursday, August 2, 2012

Make mobile more manageable



People are using phones and tablets more than ever before to get work done from anywhere – in the field, at home or while traveling. Along with this increase in flexibility and productivity come new challenges for businesses managing all of these mobile devices. We launched tools to manage mobile devices across all mobile platforms for Google Apps last year, and since then we’ve been hard at work adding a number of new capabilities to help organizations better manage smartphones and tablets.

Some of our newest features are focused on helping administrators enforce tighter security using mobile settings in the Apps control panel to keep company data safe. We now offer administrators more ways to promote strong passwords on users’ phones and tablets and allow policies that enforce data encryption. New features also let administrators set policies to allow or block the use of the phone’s camera on Android 4.0+ devices and comply with organizational email retention policies. And now administrators can enforce these policies where available without disabling phones running older versions of Android that don’t support all the latest policies.

Through the Google Apps Device Policy app, administrators have the ability to remotely erase data from lost or stolen devices. Now we’re extending this capability so that IT admins can grant end users the ability to remotely delete data from their phone as soon as they notice it’s missing using the My Devices page.



As employees increasingly depend on their phones and tablets we’ll continue to work on making it easier and more secure for organizations to manage their fleet of devices. You can watch this video or visit our Help Center for a detailed look at how our enterprise mobile offerings can benefit your business.
READ MORE - Make mobile more manageable

Thursday, June 28, 2012

Get things done anytime, anywhere: Announcing offline document editing and Google Drive for iOS



(Cross-posted on the Google Docs Blog.)

In April, we introduced Google Drive, a place where you can create, share, and keep all your stuff. Today at the Google I/O conference we announced two new ways to get things done in the cloud: offline editing for Google documents and a Drive app for iPhone, iPad, and iPod touch.

Offline document editing 
No internet connection? No big deal. With offline editing, you can create and edit Google documents and leave comments. Any changes you make will be automatically synced when you get back online.

You can enable offline editing from the gear icon in Google Drive and find more detailed instructions for getting set up in the Help Center. Note that you’ll need the latest versions of Chrome or ChromeOS to edit offline. We’re also working hard to make offline editing for spreadsheets and presentations available in the future.

Google Drive for iOS 
We launched the Drive app for Android phones and tablets a few weeks ago, and starting today, Google Drive is available for your iPhone, iPad and iPod touch.



With the Drive app, you can open PDFs, photos, videos, documents and anything else stored in your Drive while you're on the go. You can also search all your files, add collaborators to documents, and make files available offline to view them even without an internet connection. For blind and low-vision users, the app also works great in VoiceOver mode. Learn more about what you can do with the app in our Help Center.

Get Drive in the App Store for your iPhone, iPad or iPod touch running iOS 5.0+ and visit the Play Store to get the latest on your Android phone or tablet.

To learn more about Google Drive, visit drive.google.com/start.

READ MORE - Get things done anytime, anywhere: Announcing offline document editing and Google Drive for iOS

Wednesday, November 30, 2011

Collaboration at work: Global pharmaceutical company IPSEN is going Google



Editors note: Today’s guest blogger is Franck Hémont, Group Informatics Engineering & Development Director at Ipsen, who is leading the company’s project to deploy Google Apps. Ipsen (Euronext: IPN, ADR: IPSEY), is a global specialty-driven pharmaceutical company.
See what other organizations that have gone Google have to say.


IPSEN is a truly global company, with over 4,500 employees spread across almost 50 countries. We work collaboratively across borders and teams, and with a recently implemented restructure it has become even more important to allow the organisation to work together seamlessly.

It was these challenges we had in mind when we evaluated our messaging and collaboration tools earlier this year. When we met with Google, we were looking for a secure, efficient and innovative solution that would allow the IT organization to focus primarily on value creation and the business to more effectively work together.

We’ve been gradually migrating to Google Apps for Business since September this year, after a successful six-month pilot phase. It involved 180 users spread across divisions such as R&D, Purchasing, HR, Manufacturing and across numerous locations in Spain, China, France, United States and United Kingdom. The pilot has allowed us to evaluate how the solution will work in our organization, and how it will bring value to the company.

Revevol, a Google Apps implementation partner, assisted us for the deployment, both for the technical integration and change management.

We’ve been impressed by the sophistication of cloud computing and by the additional functionality Google Apps will bring to our business. The ability to collaborate within a 100% web environment will be invaluable, especially for our researchers spread over distant sites in France and the U.S.

With Google Apps, our employees will be able to access their working environment from anywhere, at any time and from any device, bringing major organizational benefits and allowing our teams to work more effectively together.
READ MORE - Collaboration at work: Global pharmaceutical company IPSEN is going Google

Thursday, October 27, 2011

Google+ is now available with Google Apps



Google Apps fans, today we’re ready to add you to our circles. Google+ makes sharing on the web more like sharing in the real world, and now Google+ is available to people who use Google Apps at college, at work or at home.

Starting now you can manually turn on Google+ for your organization. Once Google+ is turned on, your users will just need to sign up at google.com/+ to get started. For customers who use Google Apps for Business or the free version of Google Apps and who have chosen to automatically enable new services, Google+ will automatically become available to all of your users over the next several days.*

Google Apps users will have access to the same set of features that are available to every Google+ user, and more. In addition to sharing publicly or with your circles, you’ll also have the option to share with everyone in your organization, even if you haven’t added all of those people to a circle.



Google+ at home, at work and at college
You use Google Apps in lots of different ways, and we expect the same for Google+. Apps users from artists to doctors to parents to students to teachers have told us that they are ready to join the 40 million people already sharing on Google+.

Circles is a great way to share relevant content with the right people. With Circles, your photography crew doesn’t have to get an update about your morning workout, your triathlon team doesn’t have to see all your thoughts on the latest camera gear, and your project teams can be kept separate from all of this.



Hangouts with extras, which combines multi-person video chat with screen sharing and collaboration in Google Docs, lets you work together on projects even when your team can't be in the same room. Whether you’re out of town, working on a project with a distributed group, or just don’t feel like walking to the next building for your meeting, Hangouts with extras can give your team the productivity boost it needs.



Google+ coming to a campus near you
Many students and teachers have sent us their ideas about how they can use Google+ to teach, learn, work, and play. These are a few Google Apps for Education universities from around the world that are bringing Google+ to their campuses today:

  • Abilene Christian University
  • American University in Cairo (Egypt)
  • Arizona State University
  • AT Still University
  • Boise State University
  • Central Piedmont Community College
  • Dublin City University (Ireland)
  • ESSEC Business School (France)
  • Leeds Metropolitan University (United Kingdom)
  • Loughborough University (United Kingdom)
  • Saint Louis University
  • Strathmore University (Kenya)
  • Universidad Panamericana (Mexico)
  • University of Ferrara (Italy)
  • University of Maryland Baltimore County
  • University of Minnesota
  • University of Notre Dame
  • University of Pavia (Italy)
  • University of Portsmouth (United Kingdom)
  • University of Washington
  • Vanderbilt University
  • Wake Forest University

Just the beginning
For those of you who’ve already started using Google+ with a personal Google Account and would prefer to use your Google Apps account, we’re building a migration tool to help you move over. With this tool, you won’t have to rebuild your circles, and people who’ve already added you to their circles will automatically be connected to your new profile. We expect this migration option to be ready in a few weeks, so if you’d like, you can go ahead and get started with your Apps account today and merge your connections once the tool is available.

It took more technical work than we expected to bring Google+ to Google Apps, and we thank you for your patience. This integration is just the beginning. We’ll continue to add features and improve the way that Google+ works with Google Apps, and we encourage you to share your ideas.


* Google+ requires Picasa Web Albums for photo sharing and Google Talk for chat, so if these services are not enabled then Google+ will not automatically become available, even if your domain has chosen to automatically enable new services. The option to automatically enable new services is controlled in the Domain settings tab of the administrator control panel. More information about using Google+ with Google Apps is available in the Help Center.


Update: For Google Apps for Education customers, we're starting with higher ed institutions and are looking into making Google+ available to K-12s at some point in the future.


Update 2: The Circles migration tool referenced in this post is now live at google.com/takeout. You can learn more about how to use the tool in the Help Center.
READ MORE - Google+ is now available with Google Apps

Wednesday, June 1, 2011

Our plans to support modern browsers across Google Apps



(Cross-posted on the Gmail Blog and Google Docs Blog.)

For web applications to spring even farther ahead of traditional software, our teams need to make use of new capabilities available in modern browsers. For example, desktop notifications for Gmail and drag-and-drop file upload in Google Docs require advanced browsers that support HTML5. Older browsers just don’t have the chops to provide you with the same high-quality experience.

For this reason, soon Google Apps will only support modern browsers. Beginning August 1st, we’ll support the current and prior major release of Chrome, Firefox, Internet Explorer and Safari on a rolling basis. Each time a new version is released, we’ll begin supporting the update and stop supporting the third-oldest version.

As of August 1st, we will discontinue support for the following browsers and their predecessors: Firefox 3.5, Internet Explorer 7, and Safari 3. In these older browsers you may have trouble using certain features in Gmail, Google Calendar, Google Talk, Google Docs and Google Sites, and eventually these apps may stop working entirely.

So if it’s been a a while since your last update, we encourage you to get the latest version of your favorite browser. There are many to choose from:

As the world moves more to the web, these new browsers are more than just a modern convenience, they are a necessity for what the future holds.
READ MORE - Our plans to support modern browsers across Google Apps

Tuesday, May 17, 2011

Introducing TRUSTe data privacy certification for Apps Marketplace apps



Over a year ago, we created the Google Apps Marketplace to help you easily discover, evaluate, and deploy integrated web applications for your business or school. In that time, many of you have told us that evaluating apps can be particularly tricky, as you need to consider questions like:
  • who already uses the app, and why do they like it (or not)?
  • will the app’s features address my particular needs?
  • can I trust the vendor who created the app with my data?

We want to make it as easy as possible for you to answer these questions. For example, we offer verified app reviews to highlight comments from customers who we know to be using the app.

Today we’re announcing a feature designed to help address the trust question — a TRUSTe administered data privacy certification program for Marketplace apps. TRUSTe has created a certification program for installable Marketplace apps to verify that they clearly communicate their data handling and privacy practices. This program, which is optional for vendors, displays a green TRUSTe logo on a certified app’s Marketplace listing page as well as search results pages. The logo links then to a certification summary with more specific information about the app.



TRUSTe certification makes it easier for you, as a buyer, to verify the following about an app:
  • the vendor has been contacted and certified by TRUSTe personnel
  • the purpose for data collection and sharing, and the security used for sharing (https)
  • there is an easy-to-read privacy policy available

Since certification is optional, the absence of a TRUSTe seal does not imply the app has unacceptable or difficult-to-understand practices for data handling and privacy. In fact, the program just launched today, so most apps have not yet applied for certification.

If you have additional questions about what this particular certification covers, please see the TRUSTe customer FAQ. If you’re a vendor with installable Marketplace apps and are interested in certification, please review the application process.
READ MORE - Introducing TRUSTe data privacy certification for Apps Marketplace apps