Synergyse Training for Google Apps

Posted by Majid Manzarpour, Founder & CTO, Synergyse

Editor's note: Our guest blogger today is Majid Manzarpour, Founder and CTO of Synergyse, a company that provides training solutions for Google Apps. See what other customers that have Gone Google have to say. And learn more about Synergyse on our Cloud Platform Blog.

Synergyse is on a mission to teach the world how to use Google Apps. We built Synergyse Training for Google Apps, a fully interactive, measurable and scalable training solution that has been deployed throughout organizations and educational institutions globally.

There are new features introduced to Google Apps on a regular basis, and we take extra care to keep our customers educated whenever any product updates happen. Our solution provides in-application training that delivers lessons with audio and visual guides in your existing Google Apps account, allowing you to remain in your applications, learning how to use them simultaneously.

We aimed to build a solution that could deliver the same level of scalability, security and reliability that more than 5 million businesses have known to expect from Google Apps. In order to make sure our training software could run seamlessly, we chose Google Cloud Platform to support our backend.

We run on Google App Engine, and can automatically scale up to accommodate organizations of any size, anywhere in the world. Google Cloud Storage and Google Cloud SQL handle all of our data needs and provide cost-effective integration with App Engine. We can rely on the 99.95% uptime delivered by App Engine to ensure our customers have training available when they need it. When we deliver automatic training updates for new applications and features to our clients, they can trust us to provide the same level of security that they find with Google Apps. The Google Cloud Platform is powered by the same Google data centers that power Google Apps; it takes care of our backend infrastructure and enables us to focus on our product.

We chose to develop our solution as a Chrome Extension because we can deeply integrate with Google Apps through the browser, as well as provide IT administrators with rapid software deployment options. This allows us to layer our interactive training on top of real Google Apps and provide automatic software updates. With the Chrome Management console, the extension can be deployed to an entire fleet of Chrome browsers and Chromebooks with a few simple clicks.

When we went live with our first enterprise client, we were both impressed with how effortlessly our software deployed to the entire organization and scaled up to support them. By choosing Google Cloud Platform and Chrome, we can focus on providing scalability, security and reliability to our clients who have chosen to run their organizations on Google Apps.

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ILCEA Education makes global learning easier with Google Apps

Posted by Jean Charles Bully, Chairman of ILCEA Education

Editor's note: Our guest blogger today is Jean Charles Bully, chairman of ILCEA Education, a leading provider of educational programs and services around the world. See what other organizations that have gone Google have to say.

With today's technology, the world can seem pretty small. However, language barriers can still form a big obstacle for global communication. At ILCEA Education, our goal is to bring the world together by teaching people new languages. Founded in 2001, we serve 1.5 million students in 50 countries around the world. We help our students learn about new cultures and languages with diverse in-country work programs, student exchanges, internship opportunities, online training, and even coordinate vacations to help people learn new languages. We get to work with all types of students, but we find that it’s not so easy to coordinate our work globally.

To help our students learn, we partner with more than 500 international schools around the world to teach and coordinate our programs. This requires a standard platform for communication, so we’re switching to Google Apps with help from Cloudreach, a Google Apps reseller. Before Apps, our education affiliates sent out emails from various addresses, making tons of phone calls and in some cases even mailing printed letters or printed forms to communicate with us. By bringing everyone in our network onto Google Apps under a single ILCEA Education domain, we’re creating a unified internal communication strategy, ensuring that all of our partners can participate in every conversation. It gives our partners access to Google+ Hangouts, Gmail, and shared Google Docs to foster easy communication no matter where they are or what device they’re on.

Google Apps will upgrade our student’s educational experience. Learning a new language and living in a new place can be overwhelming, so we want to make sure all of our students have a smooth start. All of our students will have an ILCEA Education branded Google Apps account, providing easy access to the resources, communication and social tools they need. Students will be able to interact with course materials from anywhere with an internet connection in an intuitive way using Google Drive. Google Hangouts will also provide an important opportunity for students to practice their language skills from anywhere with an internet connection, transforming the learning experience with active participation.

Because teaching is at the heart of what we do, our learning resources will get a major digital makeover with Google Apps. Sharing lesson plans, curriculums, and other resources on Drive allows our educators have access to the materials they need, without having to worry about cumbersome downloads or printed manuals. Drive allows our teachers and partners to simultaneously edit materials with ease, so our lessons will always be current, including the latest information as well as any updates based on student feedback.

Learning requires consistency and practice. By providing easy-to-use collaboration tools and access to educational resources, ILCEA Education is helping our affiliates provide a better education to millions of students worldwide. With Google Apps, we can work toward breaking down obstacles in communicating and obstacles for learning.

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St. Joseph students create their own education with Chromebooks

Posted by Lisa DeLapo, Director of Technology at St. Joseph School

Editor's note: Our guest blogger today is Lisa DeLapo, Director of Technology at St. Joseph School, part of the Roman Catholic Diocese of Oakland. See what other organizations that have gone Google have to say.

Learning shouldn’t be limited to pen and paper, nor the computer lab. Rather than taking tests or filling out worksheets, the 270 students at St. Joseph’s spend most of their time creating projects using digital tools that show off their knowledge. Whether they’re telling stories of famous heroes using Google Sites, making group study guides with Google Forms, or listening to voice comments on their science fair projects in Google Docs, our students learn more from creating than they ever could from only consuming information.

My job as Director of Technology at St. Joseph’s is to make sure our educational tools are available everywhere. We have found Chromebooks to be the perfect tools – they’re portable and easy to use, have a keyboard and a large screen, and are secure. We’re piloting Chromebooks with several teachers now, and soon our entire faculty and staff will use them exclusively. We will also supply carts for the Chromebooks so students in different classrooms can share computers as freely as they swap lunches.

Because our teachers already use the Chrome browser and work largely in Google Apps, moving to Chromebooks has been easy. In addition to Google Apps, we also use Pearson PowerSchool to track grades, test scores and attendance, along with giving us a collaboration platform for parents. Accessing PowerSchool is extremely important but because it uses an older Java technology that is not supported in Chrome, I had to find a way to access it securely and easily from the Chromebook. I found out about the Chrome RDP app by Fusion Labs; it was exactly what we needed.

Chrome RDP lets users connect to any Windows desktop or server directly from within the Chrome browser. Since it uses Microsoft’s native Remote Desktop Protocol, no additional configuration or setup is needed after you install the app. It gives us secure access to PowerSchool and other legacy applications, and it’s straightforward for teachers to use. They download the Chrome RDP app from the Chrome Web Store, open up the app, and enter their login information for secure access to PowerSchool through the school’s firewall.

The introduction of Chromebooks to St. Joseph's has broadened what our teachers and students are able to achieve in the classroom. Chromebooks have helped everyone at St. Joseph’s enjoy the benefits of technology without expensive, complex maintenance. And now our students will have a new outlet for learning that helps familiarize them with technology and what we see as the future of learning.

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Ocado Delivers Your Groceries with Automation... and the help of Google technology

Posted by Paul Clarke, Director of Technology of Ocado

Editor's note: Our guest blogger this week is Paul Clarke, Director of Technology at Ocado, the world’s largest online-only grocery retailer based in the UK. See what other organizations that have gone Google have to say.

Ocado isn’t your typical corner grocery store. For one thing, there’s no corner as we’re the world's largest online-only grocery retailer reaching over 70% of British households, and now with a fast growing non-food business alongside. Our customers shop online using our award winning webshop or mobile apps and then their orders are picked and packed in one of our huge automated warehouses, the largest of their kind in the world; hours later, our vans deliver to their kitchens in one hour delivery slots. On a normal week we ship over 150,000 orders - that's over 1.1 million items each day. Google Enterprise solutions are playing a major, and expanding, role in helping us run such a time critical 24/7 operation across multiple sites.

Google Apps allows us to do things our way, wherever and whenever we want. Our staff use Gmail, Google Calendar and Google Drive to stay on top of their day to day work, and Google+ is helping our teams stay in touch, share information and build local communities. Ultimately, all of these tools help to make sure our customers get the groceries they order, on time and in the best possible condition.

But we didn’t stop there. We looked at other ways we could use Google’s technology to help us run our business and started using Google App Engine for building internal applications. For example, we used App Engine to create a new version of our "Where's My Order” application, which our customers will soon be using to find out where their orders are within our production cycle. Once their order is on the road, the integration with Google Maps allows them to see exactly where their delivery van is. So we’re taking what used to be a chore, grocery shopping, and making it a simple experience that you can do from the convenience of your own home, or wherever you may be.



Our most recent project was on Google Compute Engine. Within our warehouses there are certain tasks that are repetitive and arduous for humans to do, like picking heavy six packs of bottled water into customer orders. So our robotics team is developing solutions that use robots to automate these sorts of tasks and thus release staff for other more important work. But these robots need sophisticated 3D vision systems to enable them to see what they are doing. These are very computationally intensive applications and by providing the instantly flexible and scalable computing power to crunch all those numbers, Compute Engine provided the perfect solution. And, we are already using the cloud to store and process some of the huge volumes of data that our business spits out every minute. But with an eye to future growth and international expansion, we have plans to use Compute Engine and Cloud Storage to move other parts of our production systems to the cloud.

So walk into an Ocado warehouse in the future and you might run into a robot if you’re not careful. Like I said, we’re not your typical corner grocery store.

READ MORE - Ocado Delivers Your Groceries with Automation... and the help of Google technology

Travis County Sheriff’s Office helps to ensure officer safety with Google Maps Coordinate

Posted by Jim Sylvester, Travis County Sheriff’s Office

Editor's note: Today’s guest blogger is Jim Sylvester, Deputy Chief, Travis County Sheriff’s Office. When the Travis County Sheriff’s Office needed to track officer's positions and dispatch additional aid, they turned to Google Maps and Google Maps Coordinate. See what other organizations that have gone Google have to say.

I’ve spent 27 years working for the Travis County Sheriff’s Office in Austin, Texas, and I’m a third-generation law enforcement officer. Since I’ve been on the job, the county population has nearly tripled in size from about half a million to approximately 1.3 million citizens today. We consider ourselves a family at the Sheriff’s Office, and my paramount concern is keeping our law enforcement officers safe so they can protect the county’s citizens.

Until recently, we didn’t have technology that could give us the precise location of our deputies, which made it difficult to ensure their safety at all times. For instance, when deputies left their patrol cars to pursue a suspect on foot, we were not able to track their movements in real-time to dispatch additional assistance. For that reason, we decided to try Google Maps Coordinate.



It didn't take long for the team to pick it up: our deputies needed less than 10 minutes of instruction before they were ready to start using the product themselves. We put it to the test during the Formula One U.S. Grand Prix weekend in Austin in November 2012, which drew more than 120,000 attendees. With Google Maps Coordinate running across all our devices, our dispatchers were able to interface and organize the deputies throughout the event in real-time. Our personnel knew the exact locations of all available law enforcement resources in the area at any given moment.

What we saw at the Formula One event has prepared us for the future, and we’re making this a regular part of our toolset to fully maximize officer safety while serving our citizens. We plan to use this product at the Republic of Texas biker rally in Travis County this June, which will draw a huge crowd. We also plan to use it for more special events and also daily to keep deputies safe while they are on bike or foot patrols.

Thanks to Google Maps Coordinate, we feel much more in sync and aware of the situation at hand, and—above all—we have better ways to safeguard our law enforcement officers.

READ MORE - Travis County Sheriff’s Office helps to ensure officer safety with Google Maps Coordinate

Schumacher Homes uses Chromeboxes to help customers build dream homes

Posted by Christopher Anderson, Director of IT for Schumacher Homes

Editor's note: Our guest blogger is Christopher Anderson, Director of IT for Schumacher Homes, a custom home builder based in Ohio. See what other organizations that have gone Google have to say.

At Schumacher Homes, we design and build houses that fulfill our customers’ dreams. Building a custom home has the potential to feel overwhelming so we strive to make the process as easy as possible and deliver great value, with local teams in 20 stores spanning 14 states.

When customers walk into one of our stores, our systems and staff are ready to guide them through the home building process. Customers can access our web app on in-store kiosks, powered by Chromeboxes, where they browse home designs and options. We used to rely on PCs to run the kiosks but they were costly for what we needed, required in-person management at remote stores, and broke down often by overheating. With Chromeboxes, we get simple, easy-to-use computers that cost 60 - 65% less than our prior PCs, plus we’re saving on upkeep and administration, as we can manage them remotely via the web-based Chrome management console.

Since the kiosks run on our corporate network and are publicly accessible in our stores, we’re extra cautious about security. Chromebox’s verified boot, and OS and browser sandboxing protect us from viruses or spyware that could infect our internal systems. Also, because Chrome auto-updates, we get the latest security patches and save time previously spent manually updating our machines.

Building the home of your dreams should be easy, so we don’t want to add any complication for our customers or our team. With Chromeboxes, we can give our customers an easy, hands-on experience without worrying about security issues. And, on top of it all, we’re saving money. Now, that’s simplicity.

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Google Maps Helps Trulia Put Some Heart into Home Buying

Posted by Jeff McConathy, VP Engineering at Trulia

Editor's note: Our guest blogger is Jeff McConathy, Vice President of Engineering, Consumer Services, at Trulia, a San Francisco-based company that gives home buyers, sellers, owners and renters the inside scoop on properties, places and real estate professionals. See what other organizations that have gone Google have to say.

There is an old saying in real estate: it’s all about location, location, location. With this in mind, it’s natural that maps are key to the success of any real estate business. They’re the first real guidepost that homebuyers look at when searching for a new home. At Trulia, we want our maps to do more. Maps are the canvas that let us tell the story of every property on our site – not just where it is, but what the neighborhood is like, how safe it is, the quality of the schools, how long it takes to commute to work and more. By using the Google Maps API for Business, we’re able to connect bits of data with home listings to give the 31.4 million people who visit Trulia each month a complete picture of a potential new home before they ever step inside it.

Google Maps API is core to Trulia’s user experience. It’s the common interface that lets homebuyers search for and browse through properties, explore neighborhoods, and jumpstart their home buying process. We’ve been working with Google since 2005, after we gave both Google Maps and Microsoft Virtual Earth a trial run. Google Maps proved to be the easiest to customize and had the best functionality. Since then, our partnership has grown seamlessly – Google constantly adds new features to the API and we update our maps weekly.

Google Maps let us visualize data in a context that’s important to homebuyers. Instead of a list of crime statistics, we can create a color-coded heat map where our users can look around the city or town they’re exploring and compare neighborhoods, or even streets that are close to each other. We can present home buyers, sellers, and renters data about schools, public transit, nightlife, environmental and natural disaster risks, property valuations, and sales trends.

Google Maps also lets Trulia run efficiently on all mobile platforms. In addition to our mobile site, we have 14 different apps for homebuyers, agents, renters, mortgage representatives and more, with over 11 million mobile users each month. The Google Maps API ensures that we have full functionality across all of our apps, no matter the platform.

Trulia’s business is built on providing insights to consumers who are looking for the right place to live and then connecting them to a real estate professional. Google Maps adds color and life to that process by giving us a platform to tell a story about a particular neighborhood or property. It gives users clarity and simplicity in what can be an extremely complicated and confusing process, and that’s the absolute most valuable thing we can offer our users.

READ MORE - Google Maps Helps Trulia Put Some Heart into Home Buying

From pest controllers to interior landscapers: Google Apps has Rentokil Initial working better together

Posted by Peter Shorney, Global IT Operations Manager at Rentokil Initial

Editor's note: Today’s guest blogger is Peter Shorney, Global IT Operations Manager at Rentokil Initial, an international services business based in the UK. The company works across 60 countries and offers services including pest control, hygiene services, workwear laundering and interior and exterior landscaping. See what other organizations that have gone Google have to say.

Whether it's getting rid of pests, cleaning up a crime scene or tending to office plants, Rentokil Initial is a service business whose primary aim is to offer customers the best possible standard. This can only be achieved if teams work closely together, sharing expertise and ideas and communicating constantly.

We used to have 180 email domains and 40 mail systems in place, so finding contact details and responding quickly to colleagues was a challenge. To tackle this, in 2009, we moved 35,000 business users, including our ‘on the road’ service technicians and salespeople onto a single communications platform, Google Apps.

Since switching to Google Apps, we’ve saved millions of pounds (£) on IT maintenance and several hundred thousand pounds by cutting the time spent on administrative tasks through using tools such as Google Docs, Sites and Forms. For senior management, Hangouts have also proved their worth, saving roughly 54 hours of the senior management’s time a week - that’s over 2,000 hours a year.

As well as maximizing productivity, online sharing through Google Apps has meant we can now use the group’s size and combined expertise to our advantage by spreading knowledge and ideas organically across countries and divisions.

Individual teams have fully embraced the opportunity for knowledge sharing, using the group intranet, powered by Google Sites, to post training videos and access technical images. But it’s not all about official documents and meetings: online sharing is helping us to become a more personal, sociable organization, which is important for staff retention and working culture. Colleagues use our intranet to share personal achievements, from sleeping on the streets for a homeless charity to boxing in international championships, giving a true flavor of the diversity within the company.

Employees at all levels are embracing Google Apps to connect with colleagues. For example our UK Managing Director uses Google+ to post updates and pictures of his ‘road trips’ across the UK and his encounters with colleagues, from the CFO to our longest standing pest control technicians, providing new insight into his role in the business. Our 35 graduate trainees also have their own Google Group to share work experiences in the company. The ability to connect directly with our executives and create communities amongst our new employees is radically changing and modernizing the culture of our company.

All in all, we’ve been amazed by the journey which Google Apps has taken us on, connecting our teams no matter where they are and no matter what they’re doing and making a difference in almost every corner of our business. Thanks to Google Apps we see ourselves as better connected, able to offer a better service to customers and more competitive on a global scale.

READ MORE - From pest controllers to interior landscapers: Google Apps has Rentokil Initial working better together

New European Lexus IS: Providing smarter destination information with Google

Posted by Pierre Masai, VP Information Systems and Telematics, Toyota Motor Europe

Editor's note: Today’s guest blogger is Pierre Masai, VP Information Systems and Telematics from Toyota Motor Europe. He talks about the next generation navigation system in the new Lexus IS, available from mid 2013 across Western and Eastern Europe. Hear how the company’s newest technology is using Google features to create improved experiences for its drivers.

At Lexus, we value bringing the newest technology to our drivers. We want Lexus drivers to depend on their cars for accurate, up-to-date information about their surroundings. We've entered a new generation of in-car technology and we're rolling out several features from Google Maps to enhance our driver’s navigation experience.

The Lexus IS newest in-dash system gives users direct access to Google local search, Street View and geotagged photos from Panoramio. From cafés in Rome to museums in Paris, drivers can use their navigation system to search online for points of interest. With access to continually updated local information powered by Google, this gives Lexus users peace of mind.

We're also excited to announce that Street View and Panoramio will be integrated in Lexus’ premium in-car technology. For the first time, Lexus drivers will be able to see real-life images of their surroundings, guiding them to nearby places.

As we continue to bring smarter technology to our cars, drivers will find the most relevant information they need, when they need it most. Now Lexus drivers can have access to map features with Google, ensuring a much more informed drive wherever they’re going.

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Boutique London Lets goes global with Google Apps

Posted by Derek Gallimore, MD of Boutique London Lets

Editor's note: Today’s guest blogger is Derek Gallimore, MD of Boutique London Lets, a provider of luxurious short-stay accommodation in London. See what other organizations that have gone Google have to say.

Our young company was founded just over four years ago, when I spotted a niche for offering luxury accommodation to business travellers and tourists looking to avoid costly hotels. Our customers come to London from all over the world for business and pleasure, and it’s our job to make sure their stay is as comfortable as possible.

Our key market is composed of international travellers who are spread across the world in different timezones, so I wanted to build an international team from the start. From day one, we’ve used Google Apps as our main form of contact, including Gmail, Hangouts, and a collaborative inbox. We wouldn’t be where we are today without it. We now have more than 20 staff spread across the world, from the Philippines, to London, to the US and Australia, and they are able to quickly respond to queries from their local markets, instead of waiting for the sun to rise in London.

Hangouts have allowed us to recruit and hire over video conference, rather than fly around the world to meet candidates. By interviewing candidates in this way, we can get a sense of their personality and experience, as well as save thousands of dollars on flights. We also started using Google Hangouts for staff training.

It can be difficult to create a sense of community with a globally distributed team. But with Google+, we’ve formed an internal social media network where employees can share their water cooler moments online. From wishing a member of the team happy birthday to sharing a funny online video, our employees are better connected.

The collaborative inbox feature within Google Apps has transformed our communication from frantic to efficient. When we first started, all email enquiries came into my inbox and I delegated tasks to staff. This was great for keeping track of everything, but quite hap-hazard. Collaborative inbox allows me to distribute and track responsibilities among the team. If a customer reaches out with a query about a specific property, a group of my employees can easily access the inbox, guaranteeing a response within minutes. I can also ensure quality control and consistency across our customer communications by storing template query responses, apartment specifications, and internal documents online in a shared folder that my teams can access.

Google Apps has helped me start and grow an international business in a way that simply wouldn’t have been possible for a start-up ten years ago. As testament to this, we’ve tripled revenue turnover every year for the last three years and I’m sure the platform will continue to be at the heart of our operations as we grow.

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Google Maps locates Allianz Global Assistance

Posted by Dean Peck, Senior Business Solutions Analyst and Project Manager, Allianz Global Assistance

Editor's note: Today’s guest blogger is Dean Peck, Senior Business Solutions Analyst and Project Manager, for Allianz Global Assistance in Australia and New Zealand. See what other organizations that have gone Google have to say.

At Allianz Global Assistance, we have a simple and often rewarding task: we’re here to help people, anytime, anywhere. With over one million members in Australia and New Zealand, every year we help roughly 120,000 people stranded during car breakdowns and connect those in need with a complex network of service providers — from locksmiths to emergency medical personnel.

To make this happen, we rely on minute-to-minute mapping data to pinpoint our customers’ location and then find, dispatch and track service providers. We have thousands of service providers, and we store the information about them in our incident call centre system called ‘MIDAS’. Until recently, our mapping software was also embedded within MIDAS but it lacked some vital functionality.

We set out to look for a contemporary, cost-effective alternative that would integrate with MIDAS. After considering a range of options, we chose the Google Maps API because of its familiarity, reliability, accuracy, ongoing innovation and relationships with other data providers.


We use the Google Maps API to pinpoint the whereabouts of customer and service provider vehicles when they share their location with us. The Google Maps API is also used to overlay the incident address from MIDAS. Using different layer shadings, service assistants can quickly see which providers offer the needed services within the right coverage area. They can accurately calculate travel time and distance to the incident and overlay traffic information to warn service providers en route if they are about to encounter a slowdown.

The integration of Street View with Google Maps helps us deliver better customer service too. When our assistants are on the phone with stranded customers, they’re able to see exactly where the client is located and provide them with reassuring feedback.

Google Maps API is making a positive difference to agents, the business overall, and most importantly to customer satisfaction. The fluid, simple functionality, familiarity, visual nature, easy pan and zoom, and accuracy of Google Maps allows our agents to serve customers better. And these improvements have made us all realise that we can genuinely make a difference in our customers lives.

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The National Archives has gone Google

Posted by David Mihalchik, Google Apps for Government Team

Last month, the National Archives and Record Administration (NARA) successfully completed the migration of all 4,500 Archives employees to Google Apps for Government. The National Archives is the country’s record keeper, preserving and providing public access to hundreds of years of historical documents and terabytes of modern media. Last year, NARA decided to move to cloud-based email and put out an open RFP asking for the best solutions to update its email and collaboration tools. The agency received many bids proposing a range of different solutions and late last year announced its selection of Google Apps with Unisys, a Google Apps Authorized Reseller, as the implementation partner.

The Archives chose an aggressive timeline, getting the new collaboration tools to its employees in just a few short months, one of the fastest transitions that we’ve seen. In keeping with best practices, the migration proceeded in three phases: an IT pilot, the early adopters, and the global go live.

By replacing an aging, on-site email system with Google’s modern tools, NARA employees are already discovering the benefits of Google Apps. For an agency that understands the importance of storing documents, the addition of approximately 22 terabytes of Google Drive storage allows employees to access and share their documents with ease.

I’ve spent more than a dozen years helping government adopt new technology, and never have I seen an entire agency migrate to a new tool so quickly and with such enthusiasm. We’re proud to bring Archives employees more modern, reliable tools to help them do their important work of preserving our nation’s history.

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Clarion helps drivers find their way

Posted by Yoshihisa Matsuoka, Executive General Manager of Marketing at Clarion

Editor's note: Our guest blogger is Yoshihisa Matsuoka, Executive General Manager of Marketing at Clarion, a global producer of in-car audio-visual and navigation systems used by car manufacturers around the world. See what other organizations that have gone Google have to say.

As makers of in-car navigation and infotainment systems, we work to give our customers access to the most accurate and up-to-date information when they’re behind the wheel. Whether they’re exploring places in a new city, or discovering local gems in their hometown, we believe they should be able to find what they’re looking for quickly, easily and safely.

To give drivers access to even more information where and when they need it, we’ll soon be integrating Google Places, Send-To-Car and Voice Search into our new Smart Access cloud based infotainment system. The Google Places API will provide drivers with access to a rich and constantly refreshed database of over over 80 million restaurants, stores and other points of interest to explore. Send-to-Car will allow drivers to send a Google Maps destination like a restaurant, store or park, directly to their car’s Smart Access system. And with Google Voice Search, drivers will be able to safely discover destinations by speaking their queries instead of having to type them.

Smart Access is designed to give drivers the most secure and comfortable in-car experience, and Google’s APIs are just some of the features that we’ll be integrating into this innovative system. We look forward to being able to offer drivers around the world access to this connected driving experience when we launch Smart Access this fall.

READ MORE - Clarion helps drivers find their way

Google Apps helps Celio keep up with the speed of fashion

Posted by Laurent Rousset, Chief Information Officer of celio*

Editor's note: Our guest blogger is Laurent Rousset, CIO of celio*, a leading French men’s clothing retailer. See what other organizations that have gone Google have to say.

Fashion moves fast: what’s new, hot and fresh one season is old, tired and done with the next. Celio is a men’s retailer based right outside Paris and we sell clothes in more than 1,000 stores across 70 countries all around the world, and because apparel moves quickly, our email and collaboration tools need to keep up.

We had been using Microsoft Exchange for years and it wasn’t serving our needs anymore. We didn’t have the right tools for sharing sales, marketing and procurement information between our French and Belgian headquarters and our office in Hong Kong or our subsidiaries in India and Bangladesh. We wanted to move our email and collaboration to the cloud to offer a connection capacity all around the world. We evaluated Office 365 but chose Google Apps because of its simplicity and ability to instantly connect any of our users around the world through Gmail, Google Chat, Google+ Hangouts and Google Docs, simply through a browser or a smartphone. By making the switch to Google Apps, we were able to save a tremendous amount of money. For the price it cost us to host email for our entire Belgian headquarter, we were able to provide Google Apps access to 1600 employees.

Google Apps gave our organization the speed we need to compete in the fashion industry by helping us automate a lot of our important processes like collecting sales data during the busy Christmas season or other peak sales periods when it's even more important to keep our stores properly stocked. Our operational teams collect this information using Google Forms, which our store managers fill out daily, and the information is automatically collected, centralized and shared internationally through Google Sheets and turned into dynamic graphics using Google Scripts. In the past, our regional directors collected this information by hand, fielding more than 4,000 calls per day from our store managers around the world. Now, it’s shared instantly between our headquarters, stores and distribution centers, so our clothes go out to stores and into our customers’ hands more quickly.

Using Google Drive and Google Sites, we were able to create an extranet that centralizes our manufacturing, textile purchasing and logistics documents. Before, this used to be shared using email, FTP server or external sharing services like Dropbox, creating constant problems with clogged email and version control.

Fashion moves fast - we have to move faster and Google Apps helps us do that. Google Apps gives us the tools we need so we can focus on getting next season’s designs out to our customers rather than worrying if we’re sending the latest file version to the right person.

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Pierre Hermé, the “Picasso of Pastry,” chooses Google Apps to bake his wares

Posted by Olivier Lacoste, Head of IT, Logistics, and Sales Shops at Pierre Hermé Paris

Editor's note: Today’s guest blogger is Olivier Lacoste, Head of IT at Pierre Hermé Paris, a French pastry company. See what other organizations that have gone Google have to say.

Being a French pastry chef is a little like being a Kenyan long-distance runner or Brazilian soccer player – you follow a long line of those before you who have been the very best at their respective trades. Pierre Hermé became a celebrity by being the youngest person to be named France's Pastry Chef of the Year. Mostly, though, people really love his macarons.

Today, Pierre Hermé Paris® has boutiques in France, United Kingdom, Japan, United Arab Emirates and soon in China with our 450 employees making and selling French pastries, macarons, ice cream, candy, coffee, tea, jam and more. We’re growing rapidly as consumers around the world try and appreciate our products. As the head of IT, it’s my job to make sure we have a technology solution to facilitate that growth.

We chose Google Apps because it gave us the most up-to-date technology to work with and was scalable for our internationally expanding workforce. We found that some of our employees were using Google tools on the side, so we decided to roll it out to the entire company with the help of Google Apps Reseller Cirruseo. We were up and running in less time than it takes to make one of our signature chocolate macaroons. We’ve been happy with the way Google Apps lets us do things that weren't possible before. For example, Pierre Hermé will record a video of himself baking a difficult pastry and store it on Google Drive so our bakers around the world can learn from him while at work or on their mobile devices.

As any pastry chef will tell you, collaboration is key. Pierre Hermé Paris employees need a technology solution that lets them share ideas and recipes easily from anywhere on the globe. Working together on documents may be less sweet, but it’s no less important to our business than working together to produce one of our signature macarons.

READ MORE - Pierre Hermé, the “Picasso of Pastry,” chooses Google Apps to bake his wares

Mollen Eliminates 16 Million Pieces of Paper with Chromebooks

Posted by Chris Behling, President at Mollen

Editor's note: Our guest blogger is Chris Behling, President at Mollen, a national healthcare services company specializing in the delivery of remote and local healthcare services. See what other organizations that have gone Google have to say.

Mollen enables clients and patients to access and deliver healthcare services in the most convenient and cost effective ways possible. We do this by leveraging a network of over 200,000 healthcare professionals to deliver services wherever people live, work, play, worship and shop. Mollen is also the largest independent mass-immunizer in the country and last year we conducted over 100,000 healthcare events across all fifty states.

The healthcare services we provide typically require a lot of physical documents: in 2011, we used 20 million pieces of paper for everything from patient records to insurance verification to credit card processing. Paper gave everyone problems. It was an imposition on our patients, who had to spend time manually filling out forms, our nurses, because it slowed them down, and finance, because it delayed billing. It was also a drain on the environment.

We knew we needed to move away from paper and go digital, so we explored a number of different avenues - tablets, laptops and smartphones, among others. Ultimately we decided to go with Chromebooks with 3G, for a number of reasons. The first is security - with the Chrome Management Console, we could centrally configure the devices so they gave users access to just those sites and apps necessary for them to provide services. Second, Chromebooks enabled us to reduce our paper consumption by 80%, while providing our customers better service through a faster digital experience. And third, they’ve speed up our internal processes. Our nurses can now look up a patient’s medical history and determine if they’re eligible and covered for a given procedure, a process that previously would have taken days. And we’re able to accept credit cards and handle insurance billing onsite, ensuring that we’ll get paid for our services.

While security and paper reduction were the primary reasons we chose Chromebooks, we realized quickly there were additional benefits. Chromebooks have helped us more easily adhere to the Health Insurance Portability and Accountability Act (HIPAA) by using 3G instead of WiFi. Using WiFi would have required us to audit each of the thousands of networks we would have been operating on. Whereas, since 3G’s built in to each Chromebook and communicates with our cellular carrier, Verizon, directly, we didn’t have an additional local area network we needed to audit, saving us time and resources.

By moving to Chromebooks, not only are we able to increase the number of people we’re able to serve, but we’re able to do so better, more securely and at a reduced cost. And by reducing our reliance on paper, we’re happy that we’re helping reduce our environmental impact, as well.

READ MORE - Mollen Eliminates 16 Million Pieces of Paper with Chromebooks

Titans of Japanese business embrace the cloud

Posted by Shinichi Abe, Managing Director, Enterprise Business Japan

Since launching Google Apps for Business in Japan in 2007, we’ve seen some of the country’s best known companies embrace the simplicity and freedom of working in the cloud. The likes of Casio, Benesse and Kewpie Corporation are now using Google Apps for Business products, to work more collaboratively and efficiently.

Today, two of Japan's most venerable companies Kubota and FUJIFILM are making the leap to the cloud too. This news comes just a month after ANA announced that its 43,000 staff across 40 company divisions will soon use Google Apps for Business and Nikkei ranked Google as the nation’s number one cloud service provider.

Established in 1890, Kubota is an international leader in agricultural machinery manufacturing, with more than 20,000 staff across 20 countries. Overseas sales make up more than 50% of its business. As Kubota looks to increase its business abroad to 70% in the next five years, it will adopt Google Apps as an IT and communications solution. Google Apps will help Kubota facilitate a smooth overseas expansion by enabling employees to connect and collaborate real time across borders.

FUJIFILM is also on a path of international expansion. A household name in photography and imaging, FUJIFILM is now applying its world-class technology to the medical systems and life sciences sectors. As their business evolves they want an IT platform that is its fast and flexible so plan to move their 30,000-strong workforce to the cloud, Gmail and Google Drive.

Kubota and FUJIFILM join over 5 million businesses worldwide that have moved to Google Apps for Business. Enhanced with the features and controls that businesses need to be productive, innovative and successful, Google’s workplace tools are giving some of the world’s oldest and most established businesses a 21st century edge.

READ MORE - Titans of Japanese business embrace the cloud

Dick Smith switches on to Google Apps

Posted by Linda Venables, Director of IT at Dick Smith

Editor's note: Today’s guest blogger is Linda Venables, Director of IT at Dick Smith, an electronics retailer in Australia and New Zealand. See what other organizations that have gone Google have to say.

As an electronics retailer, you can imagine that staff at Dick Smith have a real passion for technology. They not only want to keep customers up-to-date with the latest innovations and gadgets — they want to use them too. This is key to our culture and as our company evolves we want to ensure that our highly mobile, tech savvy workforce have the flexibility to work in ways that suit them.

With more than 4,500 staff in 323 stores across Australia and New Zealand, we have a lot of people to communicate with. Connecting with part-time staff who don’t have corporate issued devices or email accounts, managing the rise of personal mobile devices at work, and trying to introduce more collaboration are some of the main challenges we’ve faced.

When we looked for solutions to these challenges, we decided on Google Apps because it was a great cultural fit, and it was intuitive, easy to maintain and packed with features. As many of our staff already use Gmail for their personal email account the training time is really minimal.



The sharing and collaboration features built into Google Apps and Google Docs are real pluses too. Whether our teams are in Sydney or Wellington, they'll be able to share and collaborate on documents in real-time, faster and more easily than ever before. We’re also looking forward to storing videos in Drive so when our CEO has an important announcement, we can record this for all our staff to review at a time that suits them. This is a great way to overcome some of the logistical challenges of having a part-time workforce in different time zones.

Overall, we see building community and fostering a collaborative culture as the greatest benefit to ‘Going Google.’ We’re looking forward to using Google Forms to get staff feedback and comments via regular staff engagement surveys and we’re even looking to extend our new collaborative approach to our interactions with suppliers and partners. Ultimately it’s about using the right tools so we can get down to running our business – and Google Apps lets us do that.

READ MORE - Dick Smith switches on to Google Apps