Google Maps Coordinate Opens Doors for Aussie SMBs

Posted by James Anderson, CEO of Architectural Windows & Doors, Brisbane Australia

Editor's note: Our guest blogger today is James Anderson, CEO of Architectural Windows & Doors, a small family run business that supplies and creates “upmarket” windows and doors for residential properties across Queensland and Northern New South Wales. See what other organizations that have gone Google have to say.

At Architectural Windows & Doors we supply and install windows and doors. But we take true pride in the work we do with our customers as design consultants to turn architectural concepts into reality. We’ve been in business in Brisbane for over ten years and employ around 20 staff.

Many parts of Queensland are prone to cyclones and extreme weather so we not only work to find the right look when customising designs, but also the highest safety features. No strangers to disaster ourselves, our store was severely damaged during the Queensland Flood in 2010-2011. And like many small businesses, we felt the heat during the financial crisis, so we are always looking for ways to keep costs down while still delivering the same top quality products and customer service.

Our delivery and installation team are always out on-the-go in meetings with clients, doing installations, or picking up materials at the factory. So having a good workforce management tool to see where our mobile workers are is critical; not only to manage jobs and productivity, but also so we can ensure their safety.

We started using Google Maps Coordinate in September last year. Before that, we used a solution which cost $100 per month per vehicle. Since moving to Google we’ve noticed major productivity and service improvements as well as cost benefits. For a start we’re saving about $400 a month.

The productivity and safety benefits have been big too. Because Google Maps Coordinate integrates mapping, scheduling and job detail functions into the one handset based system, we can create jobs and assign staff based on their locations all in one go. We no longer have to worry about duplicating data either. Our team members can look up client information and update their records seamlessly, eliminating pointless trips back to the office. We were a Google Apps customer for three years before moving to Coordinate, so our email, documents and scheduling apps are also accessible from our phones. This means our team can access everything it needs while on the road.

As Google Maps Coordinate is handset rather than vehicle based, we now also have accurate data on where our guys actually are at any given time. Previously we only knew where they parked their vehicle, which could have been a couple of blocks down the road from a client’s house. This would pose a problem for health and safety. Because our teams always have their phones on them, we now have peace of mind knowing where they are when they’re on the job. And they can turn that function off when they’re not working or heading home for the day.

Additionally, some of our site-staff don’t return to our factory to clock in or out, so Coordinate helps us accurately record their hours worked and ensure they have their required breaks (by using the visibility feature) in the absence of a timecard unit.

Google Maps Coordinate is an ideal solution for an SMB like us. It provides us with a world-class mapping and technology solution and scales for our budget and needs. Small businesses should be able to access the same technology solutions as the big boys and by bringing Google’s mapping technologies to modern smartphones, Google Maps Coordinate does just that.

READ MORE - Google Maps Coordinate Opens Doors for Aussie SMBs

New York City guides residents to safety with Google Maps for Business

Posted by Colin Reilly, Director of Geographic Information Systems at the New York City Department of Information Technology and Telecommunications

Editor's note: This post comes from guest blogger Colin Reilly, Director of Geographic Information Systems at the New York City Department of Information Technology and Telecommunications. Read how NYC is improving crisis management by integrating Google Maps Engine, the core of the Google Maps for Business solution.

At the New York City Department of Information Technology and Telecommunications, we bring mission-critical technologies to city agencies, making life for our residents easier and safer. This includes creating apps and online services that New Yorkers can depend on, such as our newly launched Hurricane Zone Finder.

In the wake of Superstorm Hurricane Sandy, we realized the importance of reliable technology in a natural disaster. During the storm, record levels of traffic to our online evacuation map slowed performance and blocked updates. We knew that we needed to find the right technology to keep our maps running during the worst of storms.

Now that we’ve implemented Google Maps Engine, we can ensure that New Yorkers can get the information they need, when they need it most, no matter how hard a storm rages or how many people access the system. Powered by Google’s reliable cloud infrastructure, our new Hurricane Zone Finder not only guides residents to the nearest evacuation area, but can also handle thousands of visitors to the site.

The revamped site highlights color-coded evacuation zones on a Google Map, helping people easily determine if they need to evacuate and find out where they should go. Mobile and online visitors can check the Hurricane Zone Finder on nearly any device and get directions – driving, walking, or transit – to the closest evacuation center. All of this information is provided in the Google Maps interface, letting users interact with familiar technology.

Google Maps Engine made it easy for us to develop and publish our maps. Included with the new tool are the three new hurricane evacuation zones developed by the New York City Office of Emergency Management; in total, six zones now cover nearly three million residents. The Google Maps Engine API lets us quickly process this new information, and provide a map with boundaries that are updated and precise.

Hurricane Sandy taught us some valuable lessons about informing New Yorkers in advance of a major storm. While online maps can get people the information they need, they are only part of the solution. With Google Maps Engine, we can provide visitors with a tool that is not only informative but reliable. And as long as our residents are informed and kept up to date, we’re doing our job.

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Florida Power & Light Company uses Google Maps to help keep customers out of the dark

Posted by Kirk Suscella, Distribution Business Systems Manager for Florida Power & Light

Editor's note: Today’s guest blogger is Kirk Suscella from Florida Power & Light. See what other organizations that have gone Google have to say.


At FPL, we understand how much our customers depend on electricity. When they flip the
switch, they expect the lights to come on. We agree. That’s why we’re continuously investing
time and resources to improve the service we provide to our 4.6 million residential and business
customers.

Google Enterprise gives us the tools that let us easily use more than 100 data sets of
information about the area we serve – that’s more than 1 million data points. With these tools,
we can better locate property lines, our trucks and equipment, customer locations, and even
eagle nests and conservation areas - all important information when investigating issues or
planning work.

With Google Maps, we have a single, visual interface to determine the smartest and most
efficient way to restore and improve service to our customers. For example, our Restoration
Spatial View, is a powerful Google Maps-based tool that allows us to monitor severe weather,
pending customer requests, crew locations as well as the power our system is providing and
which customers are without power. The information is plotted on a map so we can quickly
identify and fix problems as they arise.

Each restoration crew has a laptop in its truck to allow them to quickly access this data and
locate problems. Earlier this year, we expanded our restoration crews’ access by equipping
them with “smart tablets” to use even when they are outside of the trucks. We achieved our best
reliability performance on record in 2012, and we expect technology tools like those provided by
Google to help drive continued service improvements for the benefit of our customers.

Our employees aren’t the only ones who have information about outages. FPL Power Tracker
is a web-based tool that uses the Google Maps API to let customers search and report outages
also. They can see details about outages affecting any of our customers, including when they
were reported, what caused them and when power is expected to be restored.

During hurricanes or severe storms, we switch the Power Tracker into “Storm Mode” and
show broader county-by-county power outage numbers. We also show estimated restoration
times so residents who have evacuated an area know when they can return home, and those
who weathered the storm know when their power will be restored.

When the power goes out, customers want to know why, and our crews and technicians need to
know the nature of the problem and its precise location in order to fix it. While storms in Florida
may be severe, FPL has equally powerful tools to help us withstand them and keep our
customers’ lights on.

READ MORE - Florida Power & Light Company uses Google Maps to help keep customers out of the dark

GeoDigital helps keep power flowing with Google Maps Engine

Posted by Posted by Alastair N. Jenkins, President & Chief Executive Officer at GeoDigital

Editor's note: They power our homes and supply clean water - utility companies fulfill our most basic needs. This week we're showcasing the Utilities Industry and the ways they’re relying on Google Maps for Business to improve operations and keep the lights on. Today’s guest blogger is Alastair N. Jenkins from GeoDigital.

If you've ever pruned or weeded in your backyard, you've had a glimpse at what we do at GeoDigital. We help keep weeds and trees under control on nearly 300,000 miles of utility corridors so power lines stay clear and the electricity keeps flowing to homes and businesses across North America.

We don’t actually trim the vegetation, we record it. Keeping track of growing vegetation is a never-ending task and one that requires us to compile a lot of data. To organize and gain better insights from the information we collect, we rely on Google Maps Engine.

Maps Engine has become an integral part of our operations. Using LiDAR (Light Detection and Ranging) technology, we first survey the land and gather utility corridor data with specialized air and ground mapping services. We then turn this data into business intelligence that the utilities companies can use to plan vegetation management. They also use this information for compliance reporting to regulatory agencies.

To make this information easy to digest, we have integrated Google Maps Engine and Google Earth Pro with our Software as a Service (SaaS) solution. Users can view color-coded LiDAR imagery that depicts existing vegetation, projected tree growth, and other obstructions that may interfere with utility maintenance activities. Multiple Google Earth layers - including Borders and Labels, Places, Photos, Roads and 3D Buildings - provide context, so planners can make better, faster scheduling and deployment decisions, while analysts can more efficiently report on regulatory compliance. Mobile workers gain the same benefits using their phone or tablet. For the utility companies, getting this kind of information in an actionable format used to take months and now it can be just a matter of days.

With Google Maps Engine we’re at the forefront of the vegetation management and compliance markets, helping our utilities customers stay ahead of the weeds.

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Sutton & East Surrey Water transforms its operations with Google Maps Coordinate

Posted by Jeremy Heath, Network Manager, Sutton and East Surrey Water

Editor's note: They power our homes and supply clean water - utility companies fulfill our most basic needs. This week we're showcasing the Utilities Industry and the ways they’re relying on Google Maps for Business to improve operations and keep the lights on. Today’s guest blogger is Jeremy Heath from Sutton and East Surrey Water.

At Sutton and East Surrey Water (S&ESW), we supply water to almost 700,000 customers each year, stretching more than 2,000 miles. To manage such infrastructure for our day-to-day operations, quickly assigning and tracking jobs in the field is a top priority. Like many utility companies, we’ve relied heavily on paper-based work orders to manage customer service calls and repairs, a process that added extra work hours for our employees. Then we discovered Google Maps Coordinate.

Introducing Maps Coordinate to S&ESW’s meter fitting and repair teams allowed us to improve productivity and cut costs. Before every team would spend an hour at the end of the day filling out paperwork. Today, we can use the Google Maps Coordinate smartphone app to record data and build reports on a daily basis. Replacing our paper-based workflow with Maps Coordinate has resulted in a 17% increase in operational efficiency and an overall return on investment (ROI) of 500% based on time and cost savings.

Using the same technology as Google Maps, the Coordinate app provides our dispatchers and repair teams with a unified view of past and present job details. Our employees in the field can share their location, manage jobs and record data directly in the app. And because it incorporates the easy-to-use Google Maps interface and rich set of mobile features, we can provide our employees with a tool that is simple and familiar, minimizing training requirements.

Without the need for complex configurations, adopting Coordinate’s web and mobile app was simple and easy to do for our employees. Since we were able to run Maps Coordinate on our existing smartphone network and back-end technology, we deployed the mobile and web-based apps across S&ESW within weeks. This helped us to further reduce development time and costs.

Integrating Google Maps has changed the way we communicate and operate our business. Its allowed us to achieve an impressive ROI and save thousands of dollars in printing costs alone. Above all, we’re meeting demands for better quality service and providing the clean water that our customers depend on everyday.

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Helping GE visualize its world with Google Maps for Business

Posted by Bryan Friehauf, product line leader-software solutions for GE’s Digital Energy business

Editor's note: They power our homes and supply clean water - utility companies fulfill our most basic needs. This week we're showcasing the Utilities Industry and the ways they’re relying on Google Maps for Business to improve operations and keep the lights on. Today’s guest blogger is Bryan Friehauf from GE.

Electric companies are responsible for providing safe, reliable energy to thousands of households. At GE’s Digital Energy business, we know our utility customers have a big job to do and are constantly looking for efficient ways they can meet growing energy demands.

To help our clients improve mission-critical operations, we’ve developed a suite of applications for the utility industry. GE’s Smallworld™ technology brings users smarter ways to plan and design networks, manage jobs in the field and visualize assets using Google Maps. With access to Google’s mapping tools, we’re giving our customers location-based technology that is fully customized for their operations and easy for their employees to use.

By integrating the Google Maps API, GE’s Smallworld-powered Distribution and Outage Management Systems can display location-based information on a Google Map. With a GE device in-hand, a utility worker can see infrastructure that’s down in real-time and quickly respond to the situation. This gives our utility customers a portable solution for gaining information on-the-go.

In addition to having instant, mobile insights, our Smallworld applications give users access to data visualization on a map that is familiar and accurate. Teams in the field can use features like Google Street View, helping them more efficiently locate assets that are hard to uncover, such as transmission lines, or a repair job.

From planning electric, gas and water distribution systems to designing telecommunications networks, having the right tools to visualize and manage complex infrastructure is critical for today’s utility industry. But with Google Maps integrated as part of our applications, we’re making it a little easier.

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